Affirm
Overview
Join to apply for the
Vendor Manager
role at
Affirm . Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This is a senior leadership role within Operations, accountable for driving vendor excellence and customer satisfaction at scale, shaping long-term vendor strategy, and leading large cross-functional initiatives. The ideal candidate will have vendor/BPO management expertise and strong analytical capability to validate, interpret, and act on data to enable better decisions and drive change at scale. This role reports across multiple functional PODs with significant cross-functional leadership and sharp analytical judgement. What You’ll Do
Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation. Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes. Lead executive-level vendor governance (e.g. QBRs, escalations). Define operational strategies for vendor allocations, specialization, and performance recovery. Partner with the Business Analyst team to shape metrics and dashboards needed to run the business. Use data to diagnose performance gaps, validate trends, and prioritize interventions. Run ad-hoc analyses and scenario modeling to support rapid decision-making. Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. Act as senior escalation point for systemic vendor or POD-level issues. Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations. Design and execute structured change programs, ensuring vendor readiness and sustained adoption. Champion continuous improvement and innovation across the vendor network. What We Look For
8+ years of expertise in vendor/BPO management, operations, or related fields Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. Track record of leading large, cross-functional programs with measurable business impact. Exceptional communication and influencing skills with internal and vendor executives. Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred). Industry background in fintech, technology, or high-growth customer operations (preferred). Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). Skilled at turning complex data into clear narratives for senior leadership (preferred). Compensation & Benefits
Base Pay Grade: J • Equity Grade: 6 Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year:
$130,000
-
$170,000 USA base pay range (all other U.S. states) per year:
$115,000
-
$155,000 Employees new to Affirm typically come in at the start of the pay range. Affirm is proud to be a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles may require occasional office work; a limited number remain office-based due to job responsibilities. Benefits
Key highlights of our benefits package include: Health care coverage — Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets — stipends for Technology, Food, lifestyle needs, and family forming expenses Time off — competitive vacation and holiday schedules ESPP — Employee stock purchase plan enabling you to buy shares at a discount We’re committed to an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are available during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records per local ordinances. By clicking "Submit Application," you acknowledge Affirm’s Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Note: This description covers the Vendor Manager role elements and key requirements. Other job postings listed in the original description are not part of this refined posting.
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Join to apply for the
Vendor Manager
role at
Affirm . Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This is a senior leadership role within Operations, accountable for driving vendor excellence and customer satisfaction at scale, shaping long-term vendor strategy, and leading large cross-functional initiatives. The ideal candidate will have vendor/BPO management expertise and strong analytical capability to validate, interpret, and act on data to enable better decisions and drive change at scale. This role reports across multiple functional PODs with significant cross-functional leadership and sharp analytical judgement. What You’ll Do
Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation. Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes. Lead executive-level vendor governance (e.g. QBRs, escalations). Define operational strategies for vendor allocations, specialization, and performance recovery. Partner with the Business Analyst team to shape metrics and dashboards needed to run the business. Use data to diagnose performance gaps, validate trends, and prioritize interventions. Run ad-hoc analyses and scenario modeling to support rapid decision-making. Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. Act as senior escalation point for systemic vendor or POD-level issues. Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations. Design and execute structured change programs, ensuring vendor readiness and sustained adoption. Champion continuous improvement and innovation across the vendor network. What We Look For
8+ years of expertise in vendor/BPO management, operations, or related fields Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. Track record of leading large, cross-functional programs with measurable business impact. Exceptional communication and influencing skills with internal and vendor executives. Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred). Industry background in fintech, technology, or high-growth customer operations (preferred). Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). Skilled at turning complex data into clear narratives for senior leadership (preferred). Compensation & Benefits
Base Pay Grade: J • Equity Grade: 6 Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year:
$130,000
-
$170,000 USA base pay range (all other U.S. states) per year:
$115,000
-
$155,000 Employees new to Affirm typically come in at the start of the pay range. Affirm is proud to be a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles may require occasional office work; a limited number remain office-based due to job responsibilities. Benefits
Key highlights of our benefits package include: Health care coverage — Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets — stipends for Technology, Food, lifestyle needs, and family forming expenses Time off — competitive vacation and holiday schedules ESPP — Employee stock purchase plan enabling you to buy shares at a discount We’re committed to an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are available during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records per local ordinances. By clicking "Submit Application," you acknowledge Affirm’s Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Note: This description covers the Vendor Manager role elements and key requirements. Other job postings listed in the original description are not part of this refined posting.
#J-18808-Ljbffr