MSIG USA
Overview
Join to apply for the
Operations Process Lead
role at
MSIG USA . MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., a global Class 15 insurer with A+ ratings and a presence spanning 40+ countries and regions. MSIG USA brings financial strength, expertise, and a global footprint to offer commercial insurance solutions that address your business’s unique risks. Responsibilities
Manage work performed by BPO provider teams, including productivity and quality, and ensure accurate performance metrics. Monitor and manage the daily productivity of BPO provider teams and conduct regular meetings to ensure service and delivery standards are met. Ensure that appropriate documentation is maintained on processes and procedures to guide production teams in daily performance. Train BPO provider teams on relevant systems or processes and provide refresher training when needed. Identify opportunities to offshore processes or tasks to increase operational efficiency. Analyze data to identify trends or behavior patterns that may require changes to business processes; provide recommendations. Develop and implement new processes or procedures to improve efficiency or quality of service. Monitor KPI results and identify root causes for backlog, quality, SLAs, productivity, etc. Work with leadership and BPO provider leadership to resolve issues with productivity and/or quality. Conduct time studies and FTE analysis to determine staffing needs. Answer questions from BPO providers and identify missing information or other items preventing timely work completion. Supervisory Responsibilities
Manage and oversee offshore BPO operation teams to ensure satisfactory levels of performance. Education and Experience Required
Bachelor’s Degree. 2+ years of experience in a P&C insurance company’s underwriting or operations department. Effective communication skills. Knowledge of the end-to-end commercial lines workflow for both new and renewal business. Commercial Lines rating knowledge is a plus. Strong focus on analyzing and interpreting data to identify and implement process improvement needs. Ability to influence others to execute change management. Strong analytical and problem-solving skills. Strong MS Excel, Visio and PowerPoint skills. It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
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Join to apply for the
Operations Process Lead
role at
MSIG USA . MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., a global Class 15 insurer with A+ ratings and a presence spanning 40+ countries and regions. MSIG USA brings financial strength, expertise, and a global footprint to offer commercial insurance solutions that address your business’s unique risks. Responsibilities
Manage work performed by BPO provider teams, including productivity and quality, and ensure accurate performance metrics. Monitor and manage the daily productivity of BPO provider teams and conduct regular meetings to ensure service and delivery standards are met. Ensure that appropriate documentation is maintained on processes and procedures to guide production teams in daily performance. Train BPO provider teams on relevant systems or processes and provide refresher training when needed. Identify opportunities to offshore processes or tasks to increase operational efficiency. Analyze data to identify trends or behavior patterns that may require changes to business processes; provide recommendations. Develop and implement new processes or procedures to improve efficiency or quality of service. Monitor KPI results and identify root causes for backlog, quality, SLAs, productivity, etc. Work with leadership and BPO provider leadership to resolve issues with productivity and/or quality. Conduct time studies and FTE analysis to determine staffing needs. Answer questions from BPO providers and identify missing information or other items preventing timely work completion. Supervisory Responsibilities
Manage and oversee offshore BPO operation teams to ensure satisfactory levels of performance. Education and Experience Required
Bachelor’s Degree. 2+ years of experience in a P&C insurance company’s underwriting or operations department. Effective communication skills. Knowledge of the end-to-end commercial lines workflow for both new and renewal business. Commercial Lines rating knowledge is a plus. Strong focus on analyzing and interpreting data to identify and implement process improvement needs. Ability to influence others to execute change management. Strong analytical and problem-solving skills. Strong MS Excel, Visio and PowerPoint skills. It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
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