Kalepa Insurance Services, LLC
Operations - Business Process Owner page is loaded## Operations - Business Process Ownerremote type:
Hybridlocations:
NJ-Warrentime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-000536MSIG USA continues to grow!**Company Overview:**is the US-based subsidiary of , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.Responsible for monitoring the day-to-day operations of offshore business process outsourcing (BPO) provider teams.
Ensure the BPO team is performing well and meeting all of the defined KPI’s, maintaining appropriate productivity and quality, and training team members.**Essential Functions:*** Manage work performed by BPO provider teams, including productivity and quality, and well as ensuring accurate performance metrics.* Monitor and manage the daily productivity of our BPO provider teams and conduct regular meetings to ensure our service and delivery standards are met.* Ensure that appropriate documentation is maintained on processes and procedures to guide our production teams in their daily performance.* Train BPO provider teams on relevant systems or processes, provide refresher training when needed.* Identify opportunities to offshore processes or tasks to increase operational efficiency.* Analyze data to identify trends in or behavior patterns that may require changes to business processes; provide recommendations.* Develop and implement new processes or procedures to improve efficiency or quality of service.* Monitor KPI results and identify root causes for backlog, quality, SLA’s, productivity, etc.* Work with leadership and BPO provider leadership to resolve any issues with productivity and/or quality.* Conduct time studies and FTE analysis to determine staffing needs.* Answer questions from BPO provider and identify missing information or other items that are preventing work from being completed in a timely manner.**Supervisory Responsibilities:*** Manage and oversee offshore BPO operation teams to ensure satisfactory levels of performance.**Education and Experience Required:*** Bachelor’s Degree.* 2+ years of experience in a P&C insurance company’s underwriting or operations department.* Effective communication skills.* Knowledge of the end-to-end commercial lines workflow for both new and renewal business.* Commercial Lines rating knowledge is a plus.* Strong focus on analyzing and interpreting data to identify / implement process improvement needs.* Ability to influence others to execute change management.* Strong analytical and problem-solving skills.* Strong MS Excel, Visio and PowerPoint skills.It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.remote type:
Hybridlocations:
NJ-Warrentime type:
Full timeposted on:
Posted Today### Invest in Your Future With UsEach employee plays an important role which contributes directly to the success and continued growth of MSIG.MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.**Specialties:**All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc. #J-18808-Ljbffr
Hybridlocations:
NJ-Warrentime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-000536MSIG USA continues to grow!**Company Overview:**is the US-based subsidiary of , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.Responsible for monitoring the day-to-day operations of offshore business process outsourcing (BPO) provider teams.
Ensure the BPO team is performing well and meeting all of the defined KPI’s, maintaining appropriate productivity and quality, and training team members.**Essential Functions:*** Manage work performed by BPO provider teams, including productivity and quality, and well as ensuring accurate performance metrics.* Monitor and manage the daily productivity of our BPO provider teams and conduct regular meetings to ensure our service and delivery standards are met.* Ensure that appropriate documentation is maintained on processes and procedures to guide our production teams in their daily performance.* Train BPO provider teams on relevant systems or processes, provide refresher training when needed.* Identify opportunities to offshore processes or tasks to increase operational efficiency.* Analyze data to identify trends in or behavior patterns that may require changes to business processes; provide recommendations.* Develop and implement new processes or procedures to improve efficiency or quality of service.* Monitor KPI results and identify root causes for backlog, quality, SLA’s, productivity, etc.* Work with leadership and BPO provider leadership to resolve any issues with productivity and/or quality.* Conduct time studies and FTE analysis to determine staffing needs.* Answer questions from BPO provider and identify missing information or other items that are preventing work from being completed in a timely manner.**Supervisory Responsibilities:*** Manage and oversee offshore BPO operation teams to ensure satisfactory levels of performance.**Education and Experience Required:*** Bachelor’s Degree.* 2+ years of experience in a P&C insurance company’s underwriting or operations department.* Effective communication skills.* Knowledge of the end-to-end commercial lines workflow for both new and renewal business.* Commercial Lines rating knowledge is a plus.* Strong focus on analyzing and interpreting data to identify / implement process improvement needs.* Ability to influence others to execute change management.* Strong analytical and problem-solving skills.* Strong MS Excel, Visio and PowerPoint skills.It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.remote type:
Hybridlocations:
NJ-Warrentime type:
Full timeposted on:
Posted Today### Invest in Your Future With UsEach employee plays an important role which contributes directly to the success and continued growth of MSIG.MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.**Specialties:**All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc. #J-18808-Ljbffr