Four Seasons Hotel and Residences New Orleans
Front Desk Supervisor
Four Seasons Hotel and Residences New Orleans, New Orleans, Louisiana, United States, 70123
Overview
Four Seasons Hotel and Residences New Orleans is seeking a
Front Desk Supervisor
to join our Front Office team. The Front Desk Supervisor leads a shift and directly supports the front desk team while ensuring guest satisfaction in line with Four Seasons policies. What You Will Do
Supervises shifts at the Front Desk. Directs staff on welcoming and registering hotel guests, explaining accommodations, and establishing payment methods. Responds to guest requests with accurate assessments and personalized recommendations to achieve maximum customer satisfaction while complying with Four Seasons policies. Check-in: greeting guests by name, assigning the requested room type and rate, coordinating luggage delivery, and issuing keys. Check-out: process billing, confirm guest satisfaction, collect keys, and settle the bill by credit card or cash. Collaborate with the guest experience team to deliver high-level service; support as manager on duty as needed. Resolve guest concerns with hospitality and professionalism; assist with inquiries about hotel services, hours, personnel, events, directions, etc. Respond to guest requests in person and by phone in a timely and accurate manner. Maintain a balanced cash bank; perform currency exchange and reconcile transactions at shift end. Utilize hotel computer systems to check guests in/out, run daily reports, and block rooms for arriving guests. Work harmoniously with coworkers and supervisors; accept reservations, changes, and cancellations in the absence of Reservations staff. What You Bring
2-3 years of Front Office experience (e.g., Receptionist/Agent, Night Auditor, Rooms Controller), preferably in a luxury hotel. Sincere willingness to provide service to residents, guests, staff, and peers. Ability to operate computer equipment required for the role and to communicate clearly with colleagues and guests. Strong organizational skills with the ability to work independently and under pressure; prioritization and adaptability to changing conditions. Attention to detail and accuracy; ability to read, count, and complete documentation and sales transactions. OPERA knowledge and proficiency required. What We Offer
Competitive compensation and comprehensive benefits. Excellent training and development opportunities. Comprehensive time off package including paid vacation, sick time, and holidays. Discounted accommodations at other Four Seasons properties. Complimentary dry cleaning for employee uniforms and meals; discounted parking near the hotel. Schedule & Hours
Full-time position with a minimum of 30 hours per week; must be available mornings, nights, weekends, overnights, and holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC poster information, please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Four Seasons Hotel and Residences New Orleans is seeking a
Front Desk Supervisor
to join our Front Office team. The Front Desk Supervisor leads a shift and directly supports the front desk team while ensuring guest satisfaction in line with Four Seasons policies. What You Will Do
Supervises shifts at the Front Desk. Directs staff on welcoming and registering hotel guests, explaining accommodations, and establishing payment methods. Responds to guest requests with accurate assessments and personalized recommendations to achieve maximum customer satisfaction while complying with Four Seasons policies. Check-in: greeting guests by name, assigning the requested room type and rate, coordinating luggage delivery, and issuing keys. Check-out: process billing, confirm guest satisfaction, collect keys, and settle the bill by credit card or cash. Collaborate with the guest experience team to deliver high-level service; support as manager on duty as needed. Resolve guest concerns with hospitality and professionalism; assist with inquiries about hotel services, hours, personnel, events, directions, etc. Respond to guest requests in person and by phone in a timely and accurate manner. Maintain a balanced cash bank; perform currency exchange and reconcile transactions at shift end. Utilize hotel computer systems to check guests in/out, run daily reports, and block rooms for arriving guests. Work harmoniously with coworkers and supervisors; accept reservations, changes, and cancellations in the absence of Reservations staff. What You Bring
2-3 years of Front Office experience (e.g., Receptionist/Agent, Night Auditor, Rooms Controller), preferably in a luxury hotel. Sincere willingness to provide service to residents, guests, staff, and peers. Ability to operate computer equipment required for the role and to communicate clearly with colleagues and guests. Strong organizational skills with the ability to work independently and under pressure; prioritization and adaptability to changing conditions. Attention to detail and accuracy; ability to read, count, and complete documentation and sales transactions. OPERA knowledge and proficiency required. What We Offer
Competitive compensation and comprehensive benefits. Excellent training and development opportunities. Comprehensive time off package including paid vacation, sick time, and holidays. Discounted accommodations at other Four Seasons properties. Complimentary dry cleaning for employee uniforms and meals; discounted parking near the hotel. Schedule & Hours
Full-time position with a minimum of 30 hours per week; must be available mornings, nights, weekends, overnights, and holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC poster information, please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr