Choice Solutions
Overview
Join to apply for the
NOC Manager
role at
Choice Solutions . The Network Operations Center (NOC) Manager is responsible for overseeing the development and operation of the NOC team, ensuring the efficient monitoring, management, and troubleshooting of client networks and IT infrastructure of our managed services customers. This role involves leading a team of engineers, optimizing processes, managing incidents, and ensuring the delivery of high-quality service to customers. The NOC Manager ensures that systems and networks run smoothly, minimizing downtime and proactively addressing any issues or vulnerabilities. They will work closely with internal teams, clients, and vendors to resolve complex network problems and improve service delivery. This is an in-office position based out of our headquarters in Overland Park, KS.
Responsibilities
Lead, mentor, and develop a team of NOC technicians and engineers, ensuring a high level of technical competency and customer service
Set performance goals, conduct regular one-on-one meetings, and provide ongoing coaching and development opportunities
Foster a culture of collaboration, accountability, and proactive problem-solving
Manage shift schedules and on-call rotations to ensure 24/7 coverage of the NOC
Work closely with Service Dispatcher in coordination of assigning tickets to NOC team members
Oversee real-time monitoring of client networks, systems, and applications using NOC tools and technologies
Ensure timely identification, escalation, and resolution of network incidents, including outages, slowdowns, and hardware failures
Ensure all incidents are documented in the ticketing system and follow through on resolutions
Ensure that all client Service Level Agreements (SLAs) are met and exceeded with respect to network uptime, issue resolution time, and customer support
Coordinate with other teams (e.g., engineering, support) to ensure efficient and effective service delivery
Develop and implement NOC processes, procedures, and best practices to improve team performance, service quality, and incident resolution times
Continuously evaluate and enhance NOC tools, technologies, and methodologies to stay ahead of industry standards
Ensure that NOC team members follow established operational guidelines for network monitoring, escalation, and remediation
Oversee network maintenance tasks such as patch management, updates, and security configuration for client systems
Maintain detailed logs of all incidents, activities, and network status for reporting and future analysis
Ensure compliance with internal and external audit requirements
Requirements Managed Services Requirements & Expectations
Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers
Perform after-hours duties on an on-call rotation and as-needed basis
Assist the team where required by actively working on customer issues, handling calls, assisting other team members in issue resolution, etc.
Contribute to the ongoing development of the Managed Service function by sharing knowledge, experience, and expertise with other team members
Interact with the Service Delivery Team, Professional Services Engineers, and Account Managers to provide our customers with the Choice Experience
Must directly interact with various customers
Ability to work within a team, both in-person and virtual media outlets for remote contacts
Capable of managing own workload with minimal supervision to meet tight deadlines
Detail-oriented and process driven and to see tickets through to resolution and/or escalation
Choice Solutions Requirements & Expectations
Express a positive and confident, can-do attitude
Dependable, adaptable, flexible, and a team player
Personal dedication to training and development
Excellent organizational and problem-solving skills
Strong oral and written communications skills
Professional appearance, attitude, and communication
Timely delivery of required internal documents such as time sheets and expense reports
Maintain confidentiality in all aspects of client, staff, and agency information
Able to deal with challenges and issues in a professional and supportive manner
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Choice Solutions by 2x
Get notified about new Network Operations Center Manager jobs in Leawood, KS.
#J-18808-Ljbffr
Join to apply for the
NOC Manager
role at
Choice Solutions . The Network Operations Center (NOC) Manager is responsible for overseeing the development and operation of the NOC team, ensuring the efficient monitoring, management, and troubleshooting of client networks and IT infrastructure of our managed services customers. This role involves leading a team of engineers, optimizing processes, managing incidents, and ensuring the delivery of high-quality service to customers. The NOC Manager ensures that systems and networks run smoothly, minimizing downtime and proactively addressing any issues or vulnerabilities. They will work closely with internal teams, clients, and vendors to resolve complex network problems and improve service delivery. This is an in-office position based out of our headquarters in Overland Park, KS.
Responsibilities
Lead, mentor, and develop a team of NOC technicians and engineers, ensuring a high level of technical competency and customer service
Set performance goals, conduct regular one-on-one meetings, and provide ongoing coaching and development opportunities
Foster a culture of collaboration, accountability, and proactive problem-solving
Manage shift schedules and on-call rotations to ensure 24/7 coverage of the NOC
Work closely with Service Dispatcher in coordination of assigning tickets to NOC team members
Oversee real-time monitoring of client networks, systems, and applications using NOC tools and technologies
Ensure timely identification, escalation, and resolution of network incidents, including outages, slowdowns, and hardware failures
Ensure all incidents are documented in the ticketing system and follow through on resolutions
Ensure that all client Service Level Agreements (SLAs) are met and exceeded with respect to network uptime, issue resolution time, and customer support
Coordinate with other teams (e.g., engineering, support) to ensure efficient and effective service delivery
Develop and implement NOC processes, procedures, and best practices to improve team performance, service quality, and incident resolution times
Continuously evaluate and enhance NOC tools, technologies, and methodologies to stay ahead of industry standards
Ensure that NOC team members follow established operational guidelines for network monitoring, escalation, and remediation
Oversee network maintenance tasks such as patch management, updates, and security configuration for client systems
Maintain detailed logs of all incidents, activities, and network status for reporting and future analysis
Ensure compliance with internal and external audit requirements
Requirements Managed Services Requirements & Expectations
Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers
Perform after-hours duties on an on-call rotation and as-needed basis
Assist the team where required by actively working on customer issues, handling calls, assisting other team members in issue resolution, etc.
Contribute to the ongoing development of the Managed Service function by sharing knowledge, experience, and expertise with other team members
Interact with the Service Delivery Team, Professional Services Engineers, and Account Managers to provide our customers with the Choice Experience
Must directly interact with various customers
Ability to work within a team, both in-person and virtual media outlets for remote contacts
Capable of managing own workload with minimal supervision to meet tight deadlines
Detail-oriented and process driven and to see tickets through to resolution and/or escalation
Choice Solutions Requirements & Expectations
Express a positive and confident, can-do attitude
Dependable, adaptable, flexible, and a team player
Personal dedication to training and development
Excellent organizational and problem-solving skills
Strong oral and written communications skills
Professional appearance, attitude, and communication
Timely delivery of required internal documents such as time sheets and expense reports
Maintain confidentiality in all aspects of client, staff, and agency information
Able to deal with challenges and issues in a professional and supportive manner
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Choice Solutions by 2x
Get notified about new Network Operations Center Manager jobs in Leawood, KS.
#J-18808-Ljbffr