PetSmart
Overview
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Responsibilities
People Leadership:
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development, including ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. Oversees inventory management and pricing processes (inventory accuracy, receiving, stocking/re-stocking, inventory counts, product rotations, and planogram sets). Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Takes immediate action and reports when a sick/injured pet is identified in store. Shares responsibility with store opening and closing procedures to uphold the brand promise and address pet parent concerns.
Expense Management:
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets (sales and shrink). Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies, and coordinates with Home Office partners to submit and follow up on store-related work orders and purchase card allocations.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Vision abilities include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and/or move up to 50 pounds regularly and up to 100+ pounds occasionally with assistance. May be exposed to pet hair and a moderate to high-noise environment. Exposure to live animals and handling is common.
Do What You Love. Join us for a chance to make a meaningful impact every day. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. Apply now.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in certain locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Job type: Full-time. Benefits are described at https://benefits.petsmart.com/us/
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Responsibilities
People Leadership:
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development, including ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. Oversees inventory management and pricing processes (inventory accuracy, receiving, stocking/re-stocking, inventory counts, product rotations, and planogram sets). Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Takes immediate action and reports when a sick/injured pet is identified in store. Shares responsibility with store opening and closing procedures to uphold the brand promise and address pet parent concerns.
Expense Management:
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets (sales and shrink). Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies, and coordinates with Home Office partners to submit and follow up on store-related work orders and purchase card allocations.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Vision abilities include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and/or move up to 50 pounds regularly and up to 100+ pounds occasionally with assistance. May be exposed to pet hair and a moderate to high-noise environment. Exposure to live animals and handling is common.
Do What You Love. Join us for a chance to make a meaningful impact every day. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. Apply now.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in certain locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Job type: Full-time. Benefits are described at https://benefits.petsmart.com/us/
#J-18808-Ljbffr