PetSmart Charities
Overview
Retail Operations Manager at PetSmart Charities in Springfield, Massachusetts.
Role responsibilities include driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Job Details
Location: Springfield, Massachusetts
Role: Retail Department Manager / Retail Operations Manager
Salary: $20.88-$37.97
About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates.
Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations may be made.
Lift up to 50 pounds regularly; may team lift more than 100 pounds.
Exposure to moving parts, pet hair, and live animals; moderate to high noise levels at times.
What We Offer Do What You Love. Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our associates.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
This job description is intended to describe the general nature and level of work associates/leaders assigned to this job perform. Exact rate of pay will be based on relevant experience and store location. This position is eligible for benefits as described at the benefits site.
#J-18808-Ljbffr
Role responsibilities include driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Job Details
Location: Springfield, Massachusetts
Role: Retail Department Manager / Retail Operations Manager
Salary: $20.88-$37.97
About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates.
Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations may be made.
Lift up to 50 pounds regularly; may team lift more than 100 pounds.
Exposure to moving parts, pet hair, and live animals; moderate to high noise levels at times.
What We Offer Do What You Love. Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our associates.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
This job description is intended to describe the general nature and level of work associates/leaders assigned to this job perform. Exact rate of pay will be based on relevant experience and store location. This position is eligible for benefits as described at the benefits site.
#J-18808-Ljbffr