Veracity Software Inc
Overview
Location: Greensboro, North Carolina Salary: $35,000.00-$39,000.00 per year Position: Field Service Engineer for Xeikon Single Pass Inkjet press (corrugated market). This is a full-time role focusing on delivering on-site technical support and maintenance to ensure peak performance of Xeikon products. The ideal candidate has knowledge of industrial inkjet technology and prepress and is capable of machine installation through full acceptance, and working independently to support customer installations. Major Areas of Accountability
Technical Support
Machine Installation until full acceptance of the production line with support of HQ Support ramp-up production and train operators Keep Technical Support and the team updated on current customer interventions Maintain effective part management, including handling Part Returns
Customer Experience
Proactively communicate with customers regarding service issues and promptly address their concerns Collaborate closely with customers to understand their technical needs and challenges Ensure punctuality and leave the site in a better condition than upon arrival
Administration
Provide detailed activity logs on troubleshooting resolutions Ensure timecards are accurate and entered daily Follow training and self-development goals towards an Expert Print Consultant and trainer for Basic Operator and Maintenance Continued self-based training Complete all necessary Litmos classes before due dates Participate in training programs in various locations, including HQ in Belgium to enhance technical skills
Expenses
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals Ensure all expenses are submitted the following Monday of travel
Additional Responsibilities
All other duties as assigned by management
Position Requirements
High School diploma or GED required; associate or bachelor\'s degree preferred and/or equivalent experience Prior experience in break/fix, electrical/mechanical repair preferred Mainly supporting 1 site in Greensboro, but ability to travel domestically and internationally, by car and plane Valid Driver\'s License required Excellent judgment, discretion, and problem-solving skills Customer service-oriented with the ability to remain calm and professional in stressful situations Detail-oriented with the ability to work effectively under pressure while meeting deadlines Proficient in Internet software, E-mail, Microsoft Excel, and Word Knowledge of industrial inkjet technology and pre-press is a plus Ability to lift and/or move weights, including up to 50 pounds Willingness and availability to work occasionally varied hours, including weekends Ability to work independently without direct supervision Physical fitness for long distances and working with large machinery; agile for navigating tight spaces Skills and Certifications
Machine installation Industrial inkjet and/or prepress technology Technical Support Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Location: Greensboro, North Carolina Salary: $35,000.00-$39,000.00 per year Position: Field Service Engineer for Xeikon Single Pass Inkjet press (corrugated market). This is a full-time role focusing on delivering on-site technical support and maintenance to ensure peak performance of Xeikon products. The ideal candidate has knowledge of industrial inkjet technology and prepress and is capable of machine installation through full acceptance, and working independently to support customer installations. Major Areas of Accountability
Technical Support
Machine Installation until full acceptance of the production line with support of HQ Support ramp-up production and train operators Keep Technical Support and the team updated on current customer interventions Maintain effective part management, including handling Part Returns
Customer Experience
Proactively communicate with customers regarding service issues and promptly address their concerns Collaborate closely with customers to understand their technical needs and challenges Ensure punctuality and leave the site in a better condition than upon arrival
Administration
Provide detailed activity logs on troubleshooting resolutions Ensure timecards are accurate and entered daily Follow training and self-development goals towards an Expert Print Consultant and trainer for Basic Operator and Maintenance Continued self-based training Complete all necessary Litmos classes before due dates Participate in training programs in various locations, including HQ in Belgium to enhance technical skills
Expenses
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals Ensure all expenses are submitted the following Monday of travel
Additional Responsibilities
All other duties as assigned by management
Position Requirements
High School diploma or GED required; associate or bachelor\'s degree preferred and/or equivalent experience Prior experience in break/fix, electrical/mechanical repair preferred Mainly supporting 1 site in Greensboro, but ability to travel domestically and internationally, by car and plane Valid Driver\'s License required Excellent judgment, discretion, and problem-solving skills Customer service-oriented with the ability to remain calm and professional in stressful situations Detail-oriented with the ability to work effectively under pressure while meeting deadlines Proficient in Internet software, E-mail, Microsoft Excel, and Word Knowledge of industrial inkjet technology and pre-press is a plus Ability to lift and/or move weights, including up to 50 pounds Willingness and availability to work occasionally varied hours, including weekends Ability to work independently without direct supervision Physical fitness for long distances and working with large machinery; agile for navigating tight spaces Skills and Certifications
Machine installation Industrial inkjet and/or prepress technology Technical Support Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr