ByteLight
Service Development Engineer, QSC Pro Audio
ByteLight, Atlanta, Georgia, United States, 30383
Service Development Engineer, QSC Pro Audio
QSC is creating exceptional, people‑centric experiences with the perfect balance of technology and creativity. Q‑SYS, our innovative full‑stack audio, video and control platform, unifies data, devices and a cloud‑first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.
The Service Development Engineer position within the Technical Services Group at QSC is a critical role that involves participating in new product development and sustaining teams to represent service and support needs. This role is responsible for ensuring that QSC’s service and tech support teams, along with QSC’s service partners, will have proper tools and documentation to support and service new and existing hardware and software technologies produced by QSC. The technologies include loudspeaker, mixer and amplifier platforms with corresponding software. The Service Development Engineer will monitor, track, communicate and collaborate with all stakeholders throughout the product’s life cycle, ensuring the success of the service and support teams while maintaining customer satisfaction with the product.
Key Tasks & Responsibilities (Essential Functions) The Service Development Engineer participates in QSC’s product development and sustaining processes. They are required to represent service and support interests to ensure customer and user experiences meet QSC’s high standards. They are responsible for delivering service and support documentation along with training for internal and external teams on how to diagnose and repair hardware issues. Documentation includes quick troubleshooting guides, service manuals, diagnostic guidelines, and ongoing service alerts/service bulletins. The deliverables may be in written and/or video format.
The Service Development Engineer works to sustain and improve technical product knowledge of the service group. This will include creating, updating, and maintaining all service materials within the online portals accessed by QSC’s global service partners. The Service Development Engineer will then take on the responsibility for announcing updates and perform the necessary training through in‑person or virtual means when completed.
The Service Development Engineer provides regional support to customers and channel partners to investigate reported field issues. This individual works with Tech Support, Service, QA, along with Hardware and Software Engineering teams to monitor and respond to field failure trends that develop. General phone and email support to customers and partners is an ongoing responsibility.
The Service Development Engineer contributes to on‑going team projects within the Technical Services Group. Team projects are defined as efforts that develop the capabilities of Technical Services to meet customer needs and satisfy the company’s mission statement and directives.
Skills and Minimum Experience Required
The Service Development Engineer will preferably have a Bachelor of Science degree in Electronics or Electrical Engineering.
Experience in a manufacturing setting preferred.
Ability to work independently with minimal supervision.
Must be able to utilize critical thinking and problem‑solving skills and apply the knowledge to perform support duties.
Remains calm under pressure.
Creative, motivated, and adaptive learner.
Must possess a working knowledge of current and legacy QSC product.
Must possess an understanding of assembly, sub‑assembly, and component repair terms and strategies.
Must have a solid grasp of current analog and digital circuitry.
Must have a solid grasp on Class D amp topology.
Must be familiar with Audio Precision (AP or APx) analyzers.
Must have a working knowledge of high‑level languages such as Visual Basics or other object‑oriented programming tools.
Must be familiar with Oracle or similar ERP.
Must be familiar with Salesforce or similar CRM.
Must possess strong communication and interpersonal skills.
Experience with data repositories like Agile.
Experience with project management tools like Jira or Confluence
Experience with Microsoft Office (Word, Excel, PowerPoint).
Experience with ISO‑9001:2015
Bilingual (English / Spanish) is a plus.
The range for this position is $66,500 to $143,600. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities:
As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922‑9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Nearest Major Market:
Orange County Nearest Secondary Market:
Los Angeles
#J-18808-Ljbffr
QSC is creating exceptional, people‑centric experiences with the perfect balance of technology and creativity. Q‑SYS, our innovative full‑stack audio, video and control platform, unifies data, devices and a cloud‑first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.
The Service Development Engineer position within the Technical Services Group at QSC is a critical role that involves participating in new product development and sustaining teams to represent service and support needs. This role is responsible for ensuring that QSC’s service and tech support teams, along with QSC’s service partners, will have proper tools and documentation to support and service new and existing hardware and software technologies produced by QSC. The technologies include loudspeaker, mixer and amplifier platforms with corresponding software. The Service Development Engineer will monitor, track, communicate and collaborate with all stakeholders throughout the product’s life cycle, ensuring the success of the service and support teams while maintaining customer satisfaction with the product.
Key Tasks & Responsibilities (Essential Functions) The Service Development Engineer participates in QSC’s product development and sustaining processes. They are required to represent service and support interests to ensure customer and user experiences meet QSC’s high standards. They are responsible for delivering service and support documentation along with training for internal and external teams on how to diagnose and repair hardware issues. Documentation includes quick troubleshooting guides, service manuals, diagnostic guidelines, and ongoing service alerts/service bulletins. The deliverables may be in written and/or video format.
The Service Development Engineer works to sustain and improve technical product knowledge of the service group. This will include creating, updating, and maintaining all service materials within the online portals accessed by QSC’s global service partners. The Service Development Engineer will then take on the responsibility for announcing updates and perform the necessary training through in‑person or virtual means when completed.
The Service Development Engineer provides regional support to customers and channel partners to investigate reported field issues. This individual works with Tech Support, Service, QA, along with Hardware and Software Engineering teams to monitor and respond to field failure trends that develop. General phone and email support to customers and partners is an ongoing responsibility.
The Service Development Engineer contributes to on‑going team projects within the Technical Services Group. Team projects are defined as efforts that develop the capabilities of Technical Services to meet customer needs and satisfy the company’s mission statement and directives.
Skills and Minimum Experience Required
The Service Development Engineer will preferably have a Bachelor of Science degree in Electronics or Electrical Engineering.
Experience in a manufacturing setting preferred.
Ability to work independently with minimal supervision.
Must be able to utilize critical thinking and problem‑solving skills and apply the knowledge to perform support duties.
Remains calm under pressure.
Creative, motivated, and adaptive learner.
Must possess a working knowledge of current and legacy QSC product.
Must possess an understanding of assembly, sub‑assembly, and component repair terms and strategies.
Must have a solid grasp of current analog and digital circuitry.
Must have a solid grasp on Class D amp topology.
Must be familiar with Audio Precision (AP or APx) analyzers.
Must have a working knowledge of high‑level languages such as Visual Basics or other object‑oriented programming tools.
Must be familiar with Oracle or similar ERP.
Must be familiar with Salesforce or similar CRM.
Must possess strong communication and interpersonal skills.
Experience with data repositories like Agile.
Experience with project management tools like Jira or Confluence
Experience with Microsoft Office (Word, Excel, PowerPoint).
Experience with ISO‑9001:2015
Bilingual (English / Spanish) is a plus.
The range for this position is $66,500 to $143,600. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities:
As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922‑9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Nearest Major Market:
Orange County Nearest Secondary Market:
Los Angeles
#J-18808-Ljbffr