HighRes Biosolutions
Embedded Automation Service Engineer
HighRes Biosolutions, Fort Washington, Pennsylvania, United States, 19034
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Embedded Automation Service Engineer
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Position Details:
We are searching for an experienced Field Service Engineer to support our expanding install base of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at a specific customer site and be key to the adoption and ongoing utilization of HighRes Biosolutions’ platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills. Description
Work Location:
Johnson & Johnson Springhouse, PA
Position Details:
We are searching for an experienced Field Service Engineer to support our expanding install base of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at a specific customer site and be key to the adoption and ongoing utilization of HighRes Biosolutions’ platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills.
You will have the opportunity to partner with Automation Support Engineers, Field Application Specialists, and your Account Manager to drive customer satisfaction and customer success. This role is an embedded position based at a larger customer site in Pennsylvania, with some infrequent travel to our HQ near Boston.
What you will be doing:
Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms. Deploy and calibrate robotic systems at customer sites. Provide rapid response to customer support requests, initiating troubleshooting and triage of customer-reported product issues. Complete accurate and timely documentation of support case issues, activities, and resolution. Collaborate with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites. Train customers on routine operation of devices and perform basic Cellario software training. Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory. Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques. Mentor and train junior-level FSE’s and contribute to overall professionalism and service delivery excellence of HighRes’ Customer Service. Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery. Occasional co-ordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier 2 and tier 3 issue resolution. Manage and maintain field service spares and a service inventory accurately.
Qualifications
Your knowledge, skills and attributes:
Qualified to a minimum of HNC level with a bias in mechanical or electrical engineering. Modern apprenticeship qualifications will also be considered. Minimum 4 years direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. In-house automation support/engineering experience will also qualify. HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required. Mature customer service skills. Excellent troubleshooting and diagnostic skills. Strong written and oral communication skills. Organized and capable of self-management. Ability to travel Valid driver’s license.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Referrals increase your chances of interviewing at HighRes Biosolutions by 2x Get notified about new Service Engineer jobs in
Fort Washington, PA . Camden, NJ $98,000.00 - $105,000.00 3 days ago Philadelphia, PA $40.00 - $50.00 1 month ago Field Service Technician/ Industrial Mechanic
Greater Philadelphia $70,000.00 - $90,000.00 1 day ago Philadelphia, PA $65,000 - $150,000 1 month ago Philadelphia, PA $100,000 - $113,000 3 weeks ago Camden, NJ $80,000 - $110,000 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Embedded Automation Service Engineer
role at
HighRes Biosolutions Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the
Embedded Automation Service Engineer
role at
HighRes Biosolutions Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Description
Position Details:
We are searching for an experienced Field Service Engineer to support our expanding install base of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at a specific customer site and be key to the adoption and ongoing utilization of HighRes Biosolutions’ platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills. Description
Work Location:
Johnson & Johnson Springhouse, PA
Position Details:
We are searching for an experienced Field Service Engineer to support our expanding install base of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at a specific customer site and be key to the adoption and ongoing utilization of HighRes Biosolutions’ platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills.
You will have the opportunity to partner with Automation Support Engineers, Field Application Specialists, and your Account Manager to drive customer satisfaction and customer success. This role is an embedded position based at a larger customer site in Pennsylvania, with some infrequent travel to our HQ near Boston.
What you will be doing:
Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms. Deploy and calibrate robotic systems at customer sites. Provide rapid response to customer support requests, initiating troubleshooting and triage of customer-reported product issues. Complete accurate and timely documentation of support case issues, activities, and resolution. Collaborate with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites. Train customers on routine operation of devices and perform basic Cellario software training. Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory. Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques. Mentor and train junior-level FSE’s and contribute to overall professionalism and service delivery excellence of HighRes’ Customer Service. Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery. Occasional co-ordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier 2 and tier 3 issue resolution. Manage and maintain field service spares and a service inventory accurately.
Qualifications
Your knowledge, skills and attributes:
Qualified to a minimum of HNC level with a bias in mechanical or electrical engineering. Modern apprenticeship qualifications will also be considered. Minimum 4 years direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. In-house automation support/engineering experience will also qualify. HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required. Mature customer service skills. Excellent troubleshooting and diagnostic skills. Strong written and oral communication skills. Organized and capable of self-management. Ability to travel Valid driver’s license.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Referrals increase your chances of interviewing at HighRes Biosolutions by 2x Get notified about new Service Engineer jobs in
Fort Washington, PA . Camden, NJ $98,000.00 - $105,000.00 3 days ago Philadelphia, PA $40.00 - $50.00 1 month ago Field Service Technician/ Industrial Mechanic
Greater Philadelphia $70,000.00 - $90,000.00 1 day ago Philadelphia, PA $65,000 - $150,000 1 month ago Philadelphia, PA $100,000 - $113,000 3 weeks ago Camden, NJ $80,000 - $110,000 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr