Monte Carlo
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Technical Account Manager
role at
Monte Carlo
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About Monte Carlo As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.
Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.
As a
Technical Account Manager (TAM) , you’ll play a pivotal role in helping enterprise customers achieve reliable data at scale. You’ll combine technical know-how with strong relationship-building skills to ensure customers successfully adopt Monte Carlo across their modern data stack.
What You’ll Do
Own the technical relationship for some of Monte Carlo’s largest enterprise customers, guiding them through onboarding, integration, and ongoing success.
Partner with customer’s data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem (e.g., Snowflake, Databricks, BigQuery, Redshift, dbt, Airflow, Kafka).
Help customers troubleshoot and understand complex data observability and pipeline challenges, collaborating closely with Monte Carlo’s Product, Support, and Engineering teams.
Serve as a trusted advisor, guiding customers on data & AI observability best practices that deliver measurable business impact.
Lead technical workshops, health checks, and account reviews to ensure long-term adoption and customer success.
Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo’s roadmap.
Partner closely with Sales Engineers and Solution Architects to design and proactively recommend strategies that help customers achieve their business objectives.
Build a deep understanding of each customer’s environment, use cases, and challenges to deliver expert technical guidance and support throughout their journey.
Create and execute a structured plan to drive efficient and optimized monitors across customer workloads.
What You Bring
5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Technical Customer Success Manager.
Understanding of modern data technologies — SQL and the major data warehouses (Snowflake, BigQuery, Redshift, Databricks) or orchestration tool (Airflow, dbt).
Strong project management skills to drive success across large, complex enterprises.
Familiarity with data & AI observability, monitoring, or observability concepts — or a strong interest in learning.
Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs.
Excellent communication and storytelling skills — able to explain technical topics clearly to both engineers and executives.
A proactive, problem-solving mindset with the ability to juggle multiple priorities in a fast-paced, customer-first environment.
Nice to Have
Previous experience in data & AI observability, monitoring, data technology, or analytics SaaS.
Background as a data engineer or analytics lead before moving into a customer-facing role.
Knowledge of data governance, cataloging, or compliance frameworks.
Familiarity with Python, SQL, and/or scripting is a plus — or a willingness to learn quickly in these areas.
Why You’ll Love Monte Carlo
Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data.
Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy.
Partner with some of the most data-forward organizations building the next generation of data products and insights.
Competitive compensation, meaningful equity, and comprehensive benefits.
Flexible remote work, generous PTO, and a culture built on autonomy and trust.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Referrals increase your chances of interviewing at Monte Carlo by 2x
Get notified about new Technical Account Manager jobs in Boston, NY.
#J-18808-Ljbffr
Technical Account Manager
role at
Monte Carlo
Get AI-powered advice on this job and more exclusive features.
About Monte Carlo As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.
Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.
As a
Technical Account Manager (TAM) , you’ll play a pivotal role in helping enterprise customers achieve reliable data at scale. You’ll combine technical know-how with strong relationship-building skills to ensure customers successfully adopt Monte Carlo across their modern data stack.
What You’ll Do
Own the technical relationship for some of Monte Carlo’s largest enterprise customers, guiding them through onboarding, integration, and ongoing success.
Partner with customer’s data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem (e.g., Snowflake, Databricks, BigQuery, Redshift, dbt, Airflow, Kafka).
Help customers troubleshoot and understand complex data observability and pipeline challenges, collaborating closely with Monte Carlo’s Product, Support, and Engineering teams.
Serve as a trusted advisor, guiding customers on data & AI observability best practices that deliver measurable business impact.
Lead technical workshops, health checks, and account reviews to ensure long-term adoption and customer success.
Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo’s roadmap.
Partner closely with Sales Engineers and Solution Architects to design and proactively recommend strategies that help customers achieve their business objectives.
Build a deep understanding of each customer’s environment, use cases, and challenges to deliver expert technical guidance and support throughout their journey.
Create and execute a structured plan to drive efficient and optimized monitors across customer workloads.
What You Bring
5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Technical Customer Success Manager.
Understanding of modern data technologies — SQL and the major data warehouses (Snowflake, BigQuery, Redshift, Databricks) or orchestration tool (Airflow, dbt).
Strong project management skills to drive success across large, complex enterprises.
Familiarity with data & AI observability, monitoring, or observability concepts — or a strong interest in learning.
Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs.
Excellent communication and storytelling skills — able to explain technical topics clearly to both engineers and executives.
A proactive, problem-solving mindset with the ability to juggle multiple priorities in a fast-paced, customer-first environment.
Nice to Have
Previous experience in data & AI observability, monitoring, data technology, or analytics SaaS.
Background as a data engineer or analytics lead before moving into a customer-facing role.
Knowledge of data governance, cataloging, or compliance frameworks.
Familiarity with Python, SQL, and/or scripting is a plus — or a willingness to learn quickly in these areas.
Why You’ll Love Monte Carlo
Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data.
Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy.
Partner with some of the most data-forward organizations building the next generation of data products and insights.
Competitive compensation, meaningful equity, and comprehensive benefits.
Flexible remote work, generous PTO, and a culture built on autonomy and trust.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Referrals increase your chances of interviewing at Monte Carlo by 2x
Get notified about new Technical Account Manager jobs in Boston, NY.
#J-18808-Ljbffr