Smiths Detection
Overview
This position requires daily travel to locations in and around the Newark Metro area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
Installs, repairs and maintains equipment in the field; provides customer training as required
Must be able to respond to emergency and non-scheduled calls for service within established response time goals
Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Maintains an accurate inventory of parts and tools
Maintains currency on all technical certifications
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Looks to senior level FSTs for knowledge growth and support when needed
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs while maximizing revenue
Must submit expenses, time cards and other administrative tasks within the specified timelines
Travel, overtime and work hours other than Monday-Friday may be required
Comply with and ensure department compliance with Company health, safety and environmental policies
Comply with all applicable U.S. export control and security regulations
Other duties as required
Qualifications Education/Training Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Other Requirements
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
Excellent customer service skills and the ability to handle stressful situations
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 80 lbs
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires full body mobility
Must be able to work safely in varied environments and around dangerous industrial equipment
Work Environment Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Additional Information We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: $56,480 - $114,600/yr. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at 56 www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
#J-18808-Ljbffr
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
Installs, repairs and maintains equipment in the field; provides customer training as required
Must be able to respond to emergency and non-scheduled calls for service within established response time goals
Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Maintains an accurate inventory of parts and tools
Maintains currency on all technical certifications
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Looks to senior level FSTs for knowledge growth and support when needed
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs while maximizing revenue
Must submit expenses, time cards and other administrative tasks within the specified timelines
Travel, overtime and work hours other than Monday-Friday may be required
Comply with and ensure department compliance with Company health, safety and environmental policies
Comply with all applicable U.S. export control and security regulations
Other duties as required
Qualifications Education/Training Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Other Requirements
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
Excellent customer service skills and the ability to handle stressful situations
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 80 lbs
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires full body mobility
Must be able to work safely in varied environments and around dangerous industrial equipment
Work Environment Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Additional Information We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: $56,480 - $114,600/yr. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at 56 www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
#J-18808-Ljbffr