Smiths Detection
Overview
This position requires daily travel to locations in and around the San Jose area, including the airport. Responsibilities
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Responsible for meeting daily service repair needs and driving customer satisfaction Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Installs, repairs and maintains equipment in the field; provides customer training as required. Must be able to respond to emergency and non-scheduled calls for service within established response time goals. Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Maintains an accurate inventory of parts and tools. Maintains currency on all technical certifications. Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Looks to senior level FSTs for knowledge growth and support when needed. Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication proficiency, both oral and written Establishes and maintains a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs while maximizing revenue Must submit expenses, time cards and other administrative tasks within the specified timelines. Travel, overtime and work hours other than Monday-Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required Qualifications
Education/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. Experience:
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. Other Requirements:
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once; Excellent customer service skills and the ability to handle stressful situations; Self-motivated, reliable, and accountable individual; Possess excellent telephone skills; Must be able to lift/carry 80 lbs.; Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation; Job requires full body mobility; Must be able to work safely in varied environments and around dangerous industrial equipment. Work Environment
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. Supplemental information: SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law. Benefits
We offer opportunities for career growth across the business, training, inclusive environment, strong leadership, safety and wellbeing. You’ll have access to a range of benefits to support health, wellbeing, finances and lifestyle. Compensation:
The compensation for this position ranges from $49,860.00 - 116,340.00 per year and will vary depending on factors such as location, skills, job-related knowledge, and experience. The package may include incentive opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number are provided to assist disabled job seekers; messages left for other purposes will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program. #SDNA We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
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This position requires daily travel to locations in and around the San Jose area, including the airport. Responsibilities
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Responsible for meeting daily service repair needs and driving customer satisfaction Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Installs, repairs and maintains equipment in the field; provides customer training as required. Must be able to respond to emergency and non-scheduled calls for service within established response time goals. Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Maintains an accurate inventory of parts and tools. Maintains currency on all technical certifications. Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Looks to senior level FSTs for knowledge growth and support when needed. Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication proficiency, both oral and written Establishes and maintains a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs while maximizing revenue Must submit expenses, time cards and other administrative tasks within the specified timelines. Travel, overtime and work hours other than Monday-Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required Qualifications
Education/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. Experience:
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. Other Requirements:
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once; Excellent customer service skills and the ability to handle stressful situations; Self-motivated, reliable, and accountable individual; Possess excellent telephone skills; Must be able to lift/carry 80 lbs.; Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation; Job requires full body mobility; Must be able to work safely in varied environments and around dangerous industrial equipment. Work Environment
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. Supplemental information: SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law. Benefits
We offer opportunities for career growth across the business, training, inclusive environment, strong leadership, safety and wellbeing. You’ll have access to a range of benefits to support health, wellbeing, finances and lifestyle. Compensation:
The compensation for this position ranges from $49,860.00 - 116,340.00 per year and will vary depending on factors such as location, skills, job-related knowledge, and experience. The package may include incentive opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number are provided to assist disabled job seekers; messages left for other purposes will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program. #SDNA We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
#J-18808-Ljbffr