Apex Water and Process
Field Service Representative
Apex Water and Process, Salt Lake City, Utah, United States, 84193
Job Summary
We are seeking a Field Service Representative to join our team and cover Central/Eastern Idaho and the Salt Lake Region. The primary function of the individual in this position will be to provide technical support and guidance to the Company's customers in the water treatment industry. The Field Service Representative will leverage their knowledge and experience to resolve complex technical issues, ensure customer satisfaction, and contribute to the overall success of our field sales and service team.
Essential Job Responsibilities
Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports
Assist with chemical feed and inventory management
Participate in delivery, installation, commissioning and repair of systems at customer sites
Manage and place orders, track inventory and usage of product at each customer site
Send service reports to Account Manager for each site visited
Send monthly rollup reports to Account Manager highlighting key points for each site
Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company's continuous online training and mentorship opportunities
Local travel is expected and ongoing; travel approximately 5% outside of assigned region, which will involve overnight stays
Keep vehicle in good operating condition and keep up with recommended maintenance as needed
Adhere to and support all safety policies and guidelines
Perform other duties as assigned
Required Qualifications
High school diploma or equivalent
Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
Ability to provide technical services or support within the water treatment industry
Ability and willingness to be trained in on and perform equipment installation, commissioning, and repair at customer sites
Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
Ability to work independently and effectively plan, organize and execute activities
Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50 lbs. without assistance
Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
Ability and willingness to be away from home for overnight travel 2-4 nights/month
Ability to pass a respirator fit test and wear a half-or full-face respirator
Preferred Qualifications
Bachelor's degree in Engineering, Chemistry or other relevant field of study
Knowledge of water treatment systems, including filtration, disinfection, and chemical dosing
Familiarity with water treatment industry regulations and standards
Advanced certifications or training in water treatment technologies
An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE Statement: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.
Seniority level
Entry level
Employment type
Full-time
Industries
Chemical Manufacturing
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Essential Job Responsibilities
Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports
Assist with chemical feed and inventory management
Participate in delivery, installation, commissioning and repair of systems at customer sites
Manage and place orders, track inventory and usage of product at each customer site
Send service reports to Account Manager for each site visited
Send monthly rollup reports to Account Manager highlighting key points for each site
Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company's continuous online training and mentorship opportunities
Local travel is expected and ongoing; travel approximately 5% outside of assigned region, which will involve overnight stays
Keep vehicle in good operating condition and keep up with recommended maintenance as needed
Adhere to and support all safety policies and guidelines
Perform other duties as assigned
Required Qualifications
High school diploma or equivalent
Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
Ability to provide technical services or support within the water treatment industry
Ability and willingness to be trained in on and perform equipment installation, commissioning, and repair at customer sites
Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
Ability to work independently and effectively plan, organize and execute activities
Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50 lbs. without assistance
Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
Ability and willingness to be away from home for overnight travel 2-4 nights/month
Ability to pass a respirator fit test and wear a half-or full-face respirator
Preferred Qualifications
Bachelor's degree in Engineering, Chemistry or other relevant field of study
Knowledge of water treatment systems, including filtration, disinfection, and chemical dosing
Familiarity with water treatment industry regulations and standards
Advanced certifications or training in water treatment technologies
An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE Statement: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.
Seniority level
Entry level
Employment type
Full-time
Industries
Chemical Manufacturing
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