Guardian Life
Financial Protection Contact Center, Team Leader
Guardian Life, Pittsfield, Massachusetts, us, 01201
In this role, you will be at the heart of our Contact Center’s day-to-day operations, leading an award-winning team to deliver remarkable service. You will drive colleagues to achieve world-class customer service while adhering to our Guardian Values.
You are
Experienced in leading and inspiring teams
Skilled in managing operational processes
Passionate about customer service excellence
Skilled at encouraging a collaborative and inclusive environment
You will
Lead and manage daily business operations
Mentor and develop frontline colleagues
Analyze and resolve root-cause service issues
Communicate performance updates to senior leadership
You have
BA/BS degree preferred or equivalent experience
Three plus years of insurance, or other financial service industry experience, preferred
Proven leadership and analytical skills
Strong ability to prioritize and manage tasks
Proficiency in Microsoft products
Location & Travel
Bethlehem, PA or Pittsfield, MA
Hybrid work arrangement
Salary Range: $67,450.00 - $110,815.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at
www.guardianlife.com/careers/corporate/benefits
. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
#J-18808-Ljbffr
Experienced in leading and inspiring teams
Skilled in managing operational processes
Passionate about customer service excellence
Skilled at encouraging a collaborative and inclusive environment
You will
Lead and manage daily business operations
Mentor and develop frontline colleagues
Analyze and resolve root-cause service issues
Communicate performance updates to senior leadership
You have
BA/BS degree preferred or equivalent experience
Three plus years of insurance, or other financial service industry experience, preferred
Proven leadership and analytical skills
Strong ability to prioritize and manage tasks
Proficiency in Microsoft products
Location & Travel
Bethlehem, PA or Pittsfield, MA
Hybrid work arrangement
Salary Range: $67,450.00 - $110,815.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at
www.guardianlife.com/careers/corporate/benefits
. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
#J-18808-Ljbffr