Polaris Inc.
Area Manager, Fixed Operations (Service & Parts) AZ or SoCal based
Polaris Inc., Anaheim, California, United States, 92808
Area Manager, Fixed Operations (Service & Parts) AZ or SoCal based
At Polaris Inc., we empower employees to take on challenging assignments with elevated responsibility in an agile working environment. This role is based in Arizona or Southern California with regional travel.
Position Overview As one of our Fixed Operations Area Managers, you will play a pivotal role in optimizing off‑road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long‑term customer loyalty. Bring innovative ideas, analyze business operations, and make a tangible impact on dealer success and customer satisfaction.
Key Responsibilities
Consult with Polaris dealerships to improve their ORV service & parts business.
Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
Establish and promote best practices to improve the completion rates of safety and service bulletins.
Lead in‑dealer training sessions and support the sharing of learnings and best practices across the dealer network.
Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
Partner with dealerships to set measurable goals and strategic plans for success.
Desired Competencies
Analytical thinking: data‑driven decision making.
Communication & influence: leading discussions and building relationships.
Innovation: embracing new ideas, tools, and technologies to improve dealership operations and customer satisfaction.
Qualifications
Bachelor’s Degree preferred.
3+ years of experience in powersports, marine, or automotive dealer service operations.
Strong knowledge of dealership operations and financial systems.
Comfortable leading training sessions and classroom‑style instruction.
Proficiency in Microsoft Office applications.
Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
Ability to drive to a major airport for travel as needed.
Benefits & Compensation Polaris offers market‑leading compensation, a profit‑sharing plan, 401(k) with company match, comprehensive health, dental, vision insurance, wellness programs, and paid time off. Employees benefit from a holistic approach to health and financial wellbeing, including a generous matching 401(k) contribution, employee stock ownership program, and discounted employee stock purchase plan.
EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
#J-18808-Ljbffr
Position Overview As one of our Fixed Operations Area Managers, you will play a pivotal role in optimizing off‑road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long‑term customer loyalty. Bring innovative ideas, analyze business operations, and make a tangible impact on dealer success and customer satisfaction.
Key Responsibilities
Consult with Polaris dealerships to improve their ORV service & parts business.
Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
Establish and promote best practices to improve the completion rates of safety and service bulletins.
Lead in‑dealer training sessions and support the sharing of learnings and best practices across the dealer network.
Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
Partner with dealerships to set measurable goals and strategic plans for success.
Desired Competencies
Analytical thinking: data‑driven decision making.
Communication & influence: leading discussions and building relationships.
Innovation: embracing new ideas, tools, and technologies to improve dealership operations and customer satisfaction.
Qualifications
Bachelor’s Degree preferred.
3+ years of experience in powersports, marine, or automotive dealer service operations.
Strong knowledge of dealership operations and financial systems.
Comfortable leading training sessions and classroom‑style instruction.
Proficiency in Microsoft Office applications.
Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
Ability to drive to a major airport for travel as needed.
Benefits & Compensation Polaris offers market‑leading compensation, a profit‑sharing plan, 401(k) with company match, comprehensive health, dental, vision insurance, wellness programs, and paid time off. Employees benefit from a holistic approach to health and financial wellbeing, including a generous matching 401(k) contribution, employee stock ownership program, and discounted employee stock purchase plan.
EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
#J-18808-Ljbffr