University of Miami
Clinical Business Operations Representative 3 (H)
University of Miami, Miami, Florida, us, 33222
Overview
The Clinical Business Operations Representative 3 (H) is a full-time on-site role with the Department of Medicine, Division of Infectious Diseases, on the UHealth campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The position requires a courteous, efficient, and professional approach and adherence to divisional and departmental service standards. Core Responsibilities
Assists the department in managing expectations surrounding pre- and post-patient care. Obtains or reviews patient demographic information, insurance information, and referral numbers. Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software. Greets visitors and callers, handles inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as needed. Develops and promotes effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties as necessary. Core Qualifications
High school diploma or equivalent Minimum 2 years of relevant experience Knowledge, Skills, and Attitudes
Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System provides leading-edge patient care powered by research and medical education at the Miller School of Medicine. As an academic medical center, we serve South Florida and beyond, with physicians representing more than 100 specialties and subspecialties. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status:
Full time Employee Type:
Staff Pay Grade:
H5
#J-18808-Ljbffr
The Clinical Business Operations Representative 3 (H) is a full-time on-site role with the Department of Medicine, Division of Infectious Diseases, on the UHealth campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The position requires a courteous, efficient, and professional approach and adherence to divisional and departmental service standards. Core Responsibilities
Assists the department in managing expectations surrounding pre- and post-patient care. Obtains or reviews patient demographic information, insurance information, and referral numbers. Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software. Greets visitors and callers, handles inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as needed. Develops and promotes effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties as necessary. Core Qualifications
High school diploma or equivalent Minimum 2 years of relevant experience Knowledge, Skills, and Attitudes
Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System provides leading-edge patient care powered by research and medical education at the Miller School of Medicine. As an academic medical center, we serve South Florida and beyond, with physicians representing more than 100 specialties and subspecialties. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status:
Full time Employee Type:
Staff Pay Grade:
H5
#J-18808-Ljbffr