CHANEL
Senior Manager, Data Quality & Growth
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role
CHANEL is looking for a Senior Manager, Data Quality & Growth, to join our corporate Data team on the broader Digital and Client Experience organization in New York City. The ideal candidate will play a leading role in guardianship of our client database health for the whole CHANEL US organization. This Data Quality & Growth role interfaces with all our luxury retail divisions and is a key partner to represent the business teams with CHANEL Tech. Our ideal candidate will have a minimum of 7 years of experience in data management, data stewardship and CRM systems, and a passion for data integrity, details, investigations and collaboration. Exceptional communication, relationship building and project management skills are needed to partner with stakeholder groups, analysts, tech teams, etc. Certifications such as CDMP, CDS, DGSP or similar are highly desirable; Salesforce Certified Data Cloud Consultant is a plus. Looker, BigQuery and Power BI experience are required. This position is based in New York City. What impact you can create at CHANEL
Define, align and implement the Data Quality framework: Define a data quality framework (KPIs, thresholds, naming nomenclature, etc.)
Be accountable for all data quality projects on the business side for the three divisions (Fragrance and Beauty, Fashion, Watches & Fine Jewelry)
Benchmark our data quality against industry standards to ensure CHANEL data integrity leads in the luxury retail industry
Propose optimization of data flows to drive efficiencies
Find new ways of working to maximize our data usage
Responsible for our database growth (number of records and enrichment): Develop our data capture strategy
Propose touchpoints optimization to maximize client and prospects registrations
Constant and proactive monitoring of the database to keep it healthy: Proactively detect quality gaps to mitigate business risks through new automated reporting in partnership with Tech for early notification of quality issues
Perform comprehensive data validation on all incremental data sets
Operate data stewardship activities for sensitive client profiles in the US with coordination with other regions on international clients
Partnership & Collaboration with Tech: Manage and resolve all data quality issues to ensure accuracy and usability
Proactively provide potential workarounds to help divisions achieve their goals
Ensure CHANEL has the best-in-class client datasets to enable data analysts to drive strategic insights
Project manage end-to-end quality issues from early identification to Q&A and resolution
Excel in project management from planning to communication
Communication: Coordinate with all data analyst teams and provide regular communication updates to all levels of the organization around issue resolutions with a true business lens
Strong presentation and facilitation skills required
You are energized by: Problem-Solving: Ability to manage projects, troubleshoot challenges, and provide solutions
Detail Orientation: Data points analysis, flow understanding, impact identification, technical logic
Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions
Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork
Adaptability: Working in a highly collaborative, analytical, and fast-paced environment while being able to handle ambiguity
What you will bring to the team
Minimum of 7 years proven experience leading Data Quality, data stewardship and related functions in the Digital CX landscape
Proven experience leading data stewardship in CRM/CDP systems; Salesforce Data Cloud expertise required
Experience with Salesforce Marketing Cloud, Salesforce Advertising Studio & Oracle Responsys activations
Subject matter expertise with Data Analytics using BigQuery, Looker and Power BI
Ability to contribute and project manage data integrity projects end-to-end with minimal guidance
Strong ability and drive to influence the business on best practices and solutions
Strong written and oral communication skills, with the ability to communicate effectively with all stakeholders
Experience and/or passion for the Luxury Retail Industry
Position Logistics
Role is based on-site/hybrid in New York City. 3 days onsite required. Location in Midtown, Manhattan.
Minimum of 7+ years of experience in Data Management, Data Quality and CRM Systems
Data engineering or data management background
CDMP, CDS, DGSP or similar Data Certifications highly desired
Salesforce Certified Data Cloud Consultant certification a plus
This is an Individual Contributor (IC) position
Bachelor’s Degree or higher or equivalent experience
Experience and/or passion for the Luxury Retail Industry
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deemed appropriate. Compensation
The anticipated base salary range for this position is $87,500 - $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered, along with bonus potential, benefits and/or perks.
Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (parental leave, fertility support, MilkStork, Care.com Membership)
Generous paid time off policies (vacation, holiday, sick and volunteer days)
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, FSAs, HSA, EAP)
Life insurance, AD&D, disability coverage, and travel/commuting benefits
Additional Information
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best. This includes Diversity & Inclusion initiatives, CHANEL Community, Sustainability efforts, Arts and Culture support, Fondation Chanel and Career/Leadership development programs. See Fondation Chanel for more information and the CHANEL Community and Diversity resources. This description reflects Chanel’s commitment to people and growth.
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At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role
CHANEL is looking for a Senior Manager, Data Quality & Growth, to join our corporate Data team on the broader Digital and Client Experience organization in New York City. The ideal candidate will play a leading role in guardianship of our client database health for the whole CHANEL US organization. This Data Quality & Growth role interfaces with all our luxury retail divisions and is a key partner to represent the business teams with CHANEL Tech. Our ideal candidate will have a minimum of 7 years of experience in data management, data stewardship and CRM systems, and a passion for data integrity, details, investigations and collaboration. Exceptional communication, relationship building and project management skills are needed to partner with stakeholder groups, analysts, tech teams, etc. Certifications such as CDMP, CDS, DGSP or similar are highly desirable; Salesforce Certified Data Cloud Consultant is a plus. Looker, BigQuery and Power BI experience are required. This position is based in New York City. What impact you can create at CHANEL
Define, align and implement the Data Quality framework: Define a data quality framework (KPIs, thresholds, naming nomenclature, etc.)
Be accountable for all data quality projects on the business side for the three divisions (Fragrance and Beauty, Fashion, Watches & Fine Jewelry)
Benchmark our data quality against industry standards to ensure CHANEL data integrity leads in the luxury retail industry
Propose optimization of data flows to drive efficiencies
Find new ways of working to maximize our data usage
Responsible for our database growth (number of records and enrichment): Develop our data capture strategy
Propose touchpoints optimization to maximize client and prospects registrations
Constant and proactive monitoring of the database to keep it healthy: Proactively detect quality gaps to mitigate business risks through new automated reporting in partnership with Tech for early notification of quality issues
Perform comprehensive data validation on all incremental data sets
Operate data stewardship activities for sensitive client profiles in the US with coordination with other regions on international clients
Partnership & Collaboration with Tech: Manage and resolve all data quality issues to ensure accuracy and usability
Proactively provide potential workarounds to help divisions achieve their goals
Ensure CHANEL has the best-in-class client datasets to enable data analysts to drive strategic insights
Project manage end-to-end quality issues from early identification to Q&A and resolution
Excel in project management from planning to communication
Communication: Coordinate with all data analyst teams and provide regular communication updates to all levels of the organization around issue resolutions with a true business lens
Strong presentation and facilitation skills required
You are energized by: Problem-Solving: Ability to manage projects, troubleshoot challenges, and provide solutions
Detail Orientation: Data points analysis, flow understanding, impact identification, technical logic
Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions
Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork
Adaptability: Working in a highly collaborative, analytical, and fast-paced environment while being able to handle ambiguity
What you will bring to the team
Minimum of 7 years proven experience leading Data Quality, data stewardship and related functions in the Digital CX landscape
Proven experience leading data stewardship in CRM/CDP systems; Salesforce Data Cloud expertise required
Experience with Salesforce Marketing Cloud, Salesforce Advertising Studio & Oracle Responsys activations
Subject matter expertise with Data Analytics using BigQuery, Looker and Power BI
Ability to contribute and project manage data integrity projects end-to-end with minimal guidance
Strong ability and drive to influence the business on best practices and solutions
Strong written and oral communication skills, with the ability to communicate effectively with all stakeholders
Experience and/or passion for the Luxury Retail Industry
Position Logistics
Role is based on-site/hybrid in New York City. 3 days onsite required. Location in Midtown, Manhattan.
Minimum of 7+ years of experience in Data Management, Data Quality and CRM Systems
Data engineering or data management background
CDMP, CDS, DGSP or similar Data Certifications highly desired
Salesforce Certified Data Cloud Consultant certification a plus
This is an Individual Contributor (IC) position
Bachelor’s Degree or higher or equivalent experience
Experience and/or passion for the Luxury Retail Industry
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deemed appropriate. Compensation
The anticipated base salary range for this position is $87,500 - $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered, along with bonus potential, benefits and/or perks.
Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (parental leave, fertility support, MilkStork, Care.com Membership)
Generous paid time off policies (vacation, holiday, sick and volunteer days)
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, FSAs, HSA, EAP)
Life insurance, AD&D, disability coverage, and travel/commuting benefits
Additional Information
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best. This includes Diversity & Inclusion initiatives, CHANEL Community, Sustainability efforts, Arts and Culture support, Fondation Chanel and Career/Leadership development programs. See Fondation Chanel for more information and the CHANEL Community and Diversity resources. This description reflects Chanel’s commitment to people and growth.
#J-18808-Ljbffr