Vaco
Business Intelligence Analyst, Technical Support & Services
Vaco, Raleigh, North Carolina, United States, 27601
*This job requires authorization to work in the US*
Overview We're seeking a
Business Intelligence Analyst
to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.
You’ll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data‑driven solutions. If you thrive in cross‑functional environments and enjoy turning data into decisions, this is a high‑impact opportunity to contribute meaningfully to operational excellence.
Key Responsibilities Reporting & Dashboard Strategy
Design and optimize dashboards and reports using Salesforce and Power BI
Develop scalable reporting frameworks across Support and Services functions
Align reporting structures across departments including Customer Success, Sales, Product, and Engineering
Data Operations & Integrations
Ensure data accuracy, consistency, and integrity across platforms
Document data flows and identify opportunities for automation and improved visibility
Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues
Cross‑functional Leadership
Act as a strategic advisor for reporting needs across Support and Services
Manage intake and prioritization of reporting requests
Translate complex business requirements into technical reporting solutions
Insights & Enablement
Analyze performance metrics to identify operational improvements
Present insights to senior stakeholders
Provide training and documentation for reporting and dashboard users
Qualifications Required:
3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
Strong expertise in Salesforce Service Cloud reporting and data structures
Proven experience in cross‑functional collaboration and data integration
Strategic thinking and stakeholder engagement skills
Ability to lead reporting initiatives independently
Preferred:
Proficiency in Power BI or similar BI tools
Advanced SQL or data querying skills
Experience with data governance frameworks
Prior mentorship or leadership in analytics projects
Tools & Technologies:
Salesforce Service Cloud
Power BI
Excel
SQL
Jira or similar ticketing/intake systems
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‐born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries "we," "our," or "Vaco by Highspring" respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr
Overview We're seeking a
Business Intelligence Analyst
to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.
You’ll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data‑driven solutions. If you thrive in cross‑functional environments and enjoy turning data into decisions, this is a high‑impact opportunity to contribute meaningfully to operational excellence.
Key Responsibilities Reporting & Dashboard Strategy
Design and optimize dashboards and reports using Salesforce and Power BI
Develop scalable reporting frameworks across Support and Services functions
Align reporting structures across departments including Customer Success, Sales, Product, and Engineering
Data Operations & Integrations
Ensure data accuracy, consistency, and integrity across platforms
Document data flows and identify opportunities for automation and improved visibility
Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues
Cross‑functional Leadership
Act as a strategic advisor for reporting needs across Support and Services
Manage intake and prioritization of reporting requests
Translate complex business requirements into technical reporting solutions
Insights & Enablement
Analyze performance metrics to identify operational improvements
Present insights to senior stakeholders
Provide training and documentation for reporting and dashboard users
Qualifications Required:
3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
Strong expertise in Salesforce Service Cloud reporting and data structures
Proven experience in cross‑functional collaboration and data integration
Strategic thinking and stakeholder engagement skills
Ability to lead reporting initiatives independently
Preferred:
Proficiency in Power BI or similar BI tools
Advanced SQL or data querying skills
Experience with data governance frameworks
Prior mentorship or leadership in analytics projects
Tools & Technologies:
Salesforce Service Cloud
Power BI
Excel
SQL
Jira or similar ticketing/intake systems
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‐born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries "we," "our," or "Vaco by Highspring" respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr