Vaco Recruiter Services
Business Intelligence Analyst, Technical Support & Services
Vaco Recruiter Services, Raleigh, North Carolina, United States, 27601
*This job requires authorization to work in the US*
Overview We’re seeking a
Business Intelligence Analyst
to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.
You’ll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data-driven solutions. If you thrive in cross-functional environments and enjoy turning data into decisions, this is a high-impact opportunity to contribute meaningfully to operational excellence.
Key Responsibilities Reporting & Dashboard Strategy
Design and optimize dashboards and reports using Salesforce and Power BI
Develop scalable reporting frameworks across Support and Services functions
Align reporting structures across departments including Customer Success, Sales, Product, and Engineering
Data Operations & Integrations
Ensure data accuracy, consistency, and integrity across platforms
Document data flows and identify opportunities for automation and improved visibility
Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues
Cross-functional Leadership
Act as a strategic advisor for reporting needs across Support and Services
Manage intake and prioritization of reporting requests
Translate complex business requirements into technical reporting solutions
Insights & Enablement
Analyze performance metrics to identify operational improvements
Present insights to senior stakeholders
Provide training and documentation for reporting and dashboard users
Qualifications Required
3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
Strong expertise in Salesforce Service Cloud reporting and data structures
Proven experience in cross-functional collaboration and data integration
Strategic thinking and stakeholder engagement skills
Ability to lead reporting initiatives independently
Preferred
Proficiency in Power BI or similar BI tools
Advanced SQL or data querying skills
Experience with data governance frameworks
Prior mentorship or leadership in analytics projects
Tools & Technologies
Salesforce Service Cloud
Power BI
Excel
SQL
Jira or similar ticketing/intake systems
#J-18808-Ljbffr
Overview We’re seeking a
Business Intelligence Analyst
to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.
You’ll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data-driven solutions. If you thrive in cross-functional environments and enjoy turning data into decisions, this is a high-impact opportunity to contribute meaningfully to operational excellence.
Key Responsibilities Reporting & Dashboard Strategy
Design and optimize dashboards and reports using Salesforce and Power BI
Develop scalable reporting frameworks across Support and Services functions
Align reporting structures across departments including Customer Success, Sales, Product, and Engineering
Data Operations & Integrations
Ensure data accuracy, consistency, and integrity across platforms
Document data flows and identify opportunities for automation and improved visibility
Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues
Cross-functional Leadership
Act as a strategic advisor for reporting needs across Support and Services
Manage intake and prioritization of reporting requests
Translate complex business requirements into technical reporting solutions
Insights & Enablement
Analyze performance metrics to identify operational improvements
Present insights to senior stakeholders
Provide training and documentation for reporting and dashboard users
Qualifications Required
3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
Strong expertise in Salesforce Service Cloud reporting and data structures
Proven experience in cross-functional collaboration and data integration
Strategic thinking and stakeholder engagement skills
Ability to lead reporting initiatives independently
Preferred
Proficiency in Power BI or similar BI tools
Advanced SQL or data querying skills
Experience with data governance frameworks
Prior mentorship or leadership in analytics projects
Tools & Technologies
Salesforce Service Cloud
Power BI
Excel
SQL
Jira or similar ticketing/intake systems
#J-18808-Ljbffr