Blink Health LLc
Senior Lead, Pharmacy Operations (Claims and Patient Outreach) (Chesterfield,MO)
Blink Health LLc, Des Moines, Iowa, United States
Senior Lead, Pharmacy Operations (Claims and Patient Outreach) (Chesterfield,MO)
Location: Chesterfield, MO — Fully onsite role, Monday – Friday
Company Overview:
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Our primary products – BlinkRx and Quick Save – remove traditional roadblocks within the prescription supply chain to improve patient access and health outcomes.
BlinkRx is a centralized platform offering a digital concierge service for patients prescribed branded medications, featuring transparent pricing, free home delivery, and support.
We are a collaborative team that continuously innovates in an industry historically resistant to change. Join us!
Responsibilities
Team Management & Development
Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists to ensure top-tier care for patients and clients.
Coordinate workload distribution and monitor productivity within and across teams to meet performance metrics.
Drive hiring efforts to select qualified candidates who align with company culture and standards.
Oversee onboarding to equip agents with necessary tools, knowledge, and resources.
Conduct regular performance evaluations with constructive feedback and development plans.
Address underperformance through coaching, improvement plans, or termination where necessary.
Operational Excellence
Use data to assess team performance and make data-driven decisions to improve efficiency and meet goals.
Monitor workflow queues to ensure timely and accurate task resolution.
Set clear performance targets and ensure adherence to SLAs.
Identify challenges and implement innovative, data-driven solutions to optimize productivity.
Assist in change management plans, coordinate with stakeholders, and monitor resistance to change.
Deliver exceptional service and patient satisfaction by resolving escalated patient concerns.
Compliance & Quality Assurance
Ensure adherence to regulatory requirements and company policies in pharmacy operations.
Monitor quality through audits and accuracy reviews.
Identify and address compliance risks in processes.
Foster open communication and share updates and best practices with the team.
Leadership & Problem-Solving
Model professionalism, accountability, and excellence in operations.
Address escalations promptly and effectively, ensuring satisfactory resolutions.
Promote a positive, collaborative work environment and support professional development.
Requirements
5+ years of leadership experience in a data-driven, high-growth environment, with a track record of leading large cross-functional teams.
Bachelor’s degree in healthcare, business administration, or a similar field (strongly preferred).
Experience in the pharmacy, healthcare, or medical insurance industry with an understanding of regulatory and operational complexities.
Demonstrated success in overseeing teams, driving initiatives, and delivering results.
Strong leadership and coaching skills with the ability to motivate and develop teams and foster accountability.
Excellent organizational and multitasking abilities to manage competing priorities.
Data-driven mindset with experience in leveraging data and technology to optimize processes and drive improvement.
Proven track record of managing employees and workflow in high-volume environments.
Critical thinking and problem-solving abilities with strong attention to detail.
Excellent communication and interpersonal skills to foster collaboration.
Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
Proficiency in queue management tools, workflow systems, and office software.
Why Join Us Blink Health provides a meaningful opportunity to impact patients and scale services to a large population. We are growing rapidly, collaborating across functions to invent new ways to improve lives at the intersection of healthcare and finances. We are an equal opportunity employer and value diversity.
EEO & Compliance Blink Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
Apply for this job
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Company Overview:
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Our primary products – BlinkRx and Quick Save – remove traditional roadblocks within the prescription supply chain to improve patient access and health outcomes.
BlinkRx is a centralized platform offering a digital concierge service for patients prescribed branded medications, featuring transparent pricing, free home delivery, and support.
We are a collaborative team that continuously innovates in an industry historically resistant to change. Join us!
Responsibilities
Team Management & Development
Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists to ensure top-tier care for patients and clients.
Coordinate workload distribution and monitor productivity within and across teams to meet performance metrics.
Drive hiring efforts to select qualified candidates who align with company culture and standards.
Oversee onboarding to equip agents with necessary tools, knowledge, and resources.
Conduct regular performance evaluations with constructive feedback and development plans.
Address underperformance through coaching, improvement plans, or termination where necessary.
Operational Excellence
Use data to assess team performance and make data-driven decisions to improve efficiency and meet goals.
Monitor workflow queues to ensure timely and accurate task resolution.
Set clear performance targets and ensure adherence to SLAs.
Identify challenges and implement innovative, data-driven solutions to optimize productivity.
Assist in change management plans, coordinate with stakeholders, and monitor resistance to change.
Deliver exceptional service and patient satisfaction by resolving escalated patient concerns.
Compliance & Quality Assurance
Ensure adherence to regulatory requirements and company policies in pharmacy operations.
Monitor quality through audits and accuracy reviews.
Identify and address compliance risks in processes.
Foster open communication and share updates and best practices with the team.
Leadership & Problem-Solving
Model professionalism, accountability, and excellence in operations.
Address escalations promptly and effectively, ensuring satisfactory resolutions.
Promote a positive, collaborative work environment and support professional development.
Requirements
5+ years of leadership experience in a data-driven, high-growth environment, with a track record of leading large cross-functional teams.
Bachelor’s degree in healthcare, business administration, or a similar field (strongly preferred).
Experience in the pharmacy, healthcare, or medical insurance industry with an understanding of regulatory and operational complexities.
Demonstrated success in overseeing teams, driving initiatives, and delivering results.
Strong leadership and coaching skills with the ability to motivate and develop teams and foster accountability.
Excellent organizational and multitasking abilities to manage competing priorities.
Data-driven mindset with experience in leveraging data and technology to optimize processes and drive improvement.
Proven track record of managing employees and workflow in high-volume environments.
Critical thinking and problem-solving abilities with strong attention to detail.
Excellent communication and interpersonal skills to foster collaboration.
Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
Proficiency in queue management tools, workflow systems, and office software.
Why Join Us Blink Health provides a meaningful opportunity to impact patients and scale services to a large population. We are growing rapidly, collaborating across functions to invent new ways to improve lives at the intersection of healthcare and finances. We are an equal opportunity employer and value diversity.
EEO & Compliance Blink Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
Apply for this job
#J-18808-Ljbffr