Otis Elevator Co.
Manager, Repair Field Operations
Otis Elevator Co., Saint Louis, Missouri, United States, 63146
Overview
Location:
OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive, Maryland Heights, MO, 63146 USA
Date Posted:
2025-10-03
Country:
United States of America
Job Title:
Field Repair Manager
Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our repair operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.
On a typical day you will
Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, manage route schedules and callback rates
Provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and track completion
Lead change toward better efficiency and communication
What you will need to be successful
High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
Experience working with a team of technicians
Leadership experience
Elevator industry experience is desired, but not required
Excellent communication and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
Travel within your territory; driver’s license as required for your territory
What’s In it For Me / Benefits
Opportunity to work for an industry-leading brand with a historic legacy
Career progression with funded study schemes such as the Employee Scholarship Program
401(k) plan with company match and retirement contribution; comprehensive medical, prescription, dental, and vision coverage
Three weeks of paid vacation, plus paid company holidays
Paid sick leave, employee assistance, and wellness programs
Life insurance and disability coverage
Voluntary benefits (legal, pet, home, auto insurance)
Birth/adoption and parental leave benefits, plus adoption assistance
Tution reimbursement program
Recognition programs and spot performance bonus opportunities
We will train you intensively in technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide. We are a diverse, global team committed to meeting the needs of our customers and passengers in more than 200 countries and territories.
Equal Opportunity
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
#J-18808-Ljbffr
OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive, Maryland Heights, MO, 63146 USA
Date Posted:
2025-10-03
Country:
United States of America
Job Title:
Field Repair Manager
Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our repair operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.
On a typical day you will
Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, manage route schedules and callback rates
Provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and track completion
Lead change toward better efficiency and communication
What you will need to be successful
High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
Experience working with a team of technicians
Leadership experience
Elevator industry experience is desired, but not required
Excellent communication and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
Travel within your territory; driver’s license as required for your territory
What’s In it For Me / Benefits
Opportunity to work for an industry-leading brand with a historic legacy
Career progression with funded study schemes such as the Employee Scholarship Program
401(k) plan with company match and retirement contribution; comprehensive medical, prescription, dental, and vision coverage
Three weeks of paid vacation, plus paid company holidays
Paid sick leave, employee assistance, and wellness programs
Life insurance and disability coverage
Voluntary benefits (legal, pet, home, auto insurance)
Birth/adoption and parental leave benefits, plus adoption assistance
Tution reimbursement program
Recognition programs and spot performance bonus opportunities
We will train you intensively in technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide. We are a diverse, global team committed to meeting the needs of our customers and passengers in more than 200 countries and territories.
Equal Opportunity
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
#J-18808-Ljbffr