Spectrum Reach
Operations Reporting Business Analyst - Spectrum Reach
Spectrum Reach, Dallas, Texas, United States, 75215
Overview
Operations Reporting Business Analyst - Spectrum Reach. This role is an intermediate position, under general supervision, responsible for gathering data requirements and building comprehensive analysis while utilizing data tools such as Excel, Tableau, and other reporting tools. Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Develop reports and deliverables for management and communicate with all levels of stakeholders. Pull and integrate data from multiple sources such as vendor sites, production systems, CRM, and order management tools to produce requested metrics and data elements. Develop and maintain dashboards utilizing visualization tools such as Excel, Tableau, Looker, MicroStrategy or other reporting tools. Use PowerPoint to create graphs and charts to present data. Develop dashboard connections with visualization tools (PowerPivot, Tableau, etc.). Create advanced graphs and calculations, including month-over-month, year-over-year, normalization, and additional trending/pacing to identify and curb negative growth or behaviors. Ensure compliance with deliverable reporting requirements by performing quality data audits, validation, and analysis. Work with technical analysts to provide clear data requirements including specific fields, tables, or joins. Independently lead and take ownership of project/reporting efforts from concept to completion (work with vendor, technical analysts, and customers). Provide ad hoc reports as needed. Capture, develop, and document data definitions, ETLs, business rules, and data quality requirements. Work closely with end users and stakeholders to proactively recommend reporting solutions. Identify gaps in workflow to ensure data integrity; participate in data governance-related efforts and make recommendations to uphold strong data standards. Knowledge of CRM/OMS or production system data. Ability to prioritize and organize effectively; work independently or in a collaborative and dynamic team environment. Ability to analyze and interpret data; quickly identify business problems or opportunities. Strong written and verbal communication skills; ability to present data-driven information clearly to management and staff. Ability to manage multiple projects simultaneously; high attention to detail. Advanced skills in Microsoft Office (Excel with PowerQuery/PowerPivot, Word, PowerPoint). Knowledge of OMS or CRM data and handoffs (SalesForce and Traffic databases). General knowledge of SQL and relational databases. Education
Bachelor's degree or equivalent experience. Company and Equal Opportunity
Here, our employees don’t just have jobs, they’re building careers. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Spectrum Reach is part of Charter Communications and serves customers across the U.S. Spectrum is an Equal Opportunity Employer. Get to Know Us: Spectrum products and services include Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. Get to Know Us: Charter Communications is known by our Spectrum products and services. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Grow Your Career Here: Spectrum is committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
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Operations Reporting Business Analyst - Spectrum Reach. This role is an intermediate position, under general supervision, responsible for gathering data requirements and building comprehensive analysis while utilizing data tools such as Excel, Tableau, and other reporting tools. Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Develop reports and deliverables for management and communicate with all levels of stakeholders. Pull and integrate data from multiple sources such as vendor sites, production systems, CRM, and order management tools to produce requested metrics and data elements. Develop and maintain dashboards utilizing visualization tools such as Excel, Tableau, Looker, MicroStrategy or other reporting tools. Use PowerPoint to create graphs and charts to present data. Develop dashboard connections with visualization tools (PowerPivot, Tableau, etc.). Create advanced graphs and calculations, including month-over-month, year-over-year, normalization, and additional trending/pacing to identify and curb negative growth or behaviors. Ensure compliance with deliverable reporting requirements by performing quality data audits, validation, and analysis. Work with technical analysts to provide clear data requirements including specific fields, tables, or joins. Independently lead and take ownership of project/reporting efforts from concept to completion (work with vendor, technical analysts, and customers). Provide ad hoc reports as needed. Capture, develop, and document data definitions, ETLs, business rules, and data quality requirements. Work closely with end users and stakeholders to proactively recommend reporting solutions. Identify gaps in workflow to ensure data integrity; participate in data governance-related efforts and make recommendations to uphold strong data standards. Knowledge of CRM/OMS or production system data. Ability to prioritize and organize effectively; work independently or in a collaborative and dynamic team environment. Ability to analyze and interpret data; quickly identify business problems or opportunities. Strong written and verbal communication skills; ability to present data-driven information clearly to management and staff. Ability to manage multiple projects simultaneously; high attention to detail. Advanced skills in Microsoft Office (Excel with PowerQuery/PowerPivot, Word, PowerPoint). Knowledge of OMS or CRM data and handoffs (SalesForce and Traffic databases). General knowledge of SQL and relational databases. Education
Bachelor's degree or equivalent experience. Company and Equal Opportunity
Here, our employees don’t just have jobs, they’re building careers. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Spectrum Reach is part of Charter Communications and serves customers across the U.S. Spectrum is an Equal Opportunity Employer. Get to Know Us: Spectrum products and services include Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. Get to Know Us: Charter Communications is known by our Spectrum products and services. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Grow Your Career Here: Spectrum is committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
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