PetSmart Charities
Assistant Store Manager - Customer Experience
PetSmart Charities, Shawnee, Oklahoma, us, 74802
Overview
Assistant Store Manager - Customer Experience Location: Shawnee, Oklahoma Salary: $23.43-$35.43 per hour Job type: Full-time About PetSmart
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks including engagement activities. Recognizes and celebrates associates driving overall engagement. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Manages the pet parent experience and outcomes conducted over the telephone, in person, or online, including handling general and escalated concerns. Assists with reservations for hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics. Conducts monthly Services Walks to validate policy and procedure execution. Takes immediate action when a sick/injured pet is identified, including transport to the vet as needed. Shared responsibility with opening/closing procedures to uphold the brand promise. Business Management Identifies opportunities to grow the business and holds associates accountable for achieving store P&L targets such as sales and shrink. Manages expenses such as labor and supplies and other relevant metrics. Leverages home office resources for store-related work orders and purchase card allocation. Works with service associates on productivity and scheduling to grow the business and achieve company goals. Qualifications 3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment Stand, walk, climb ladders, and use hands to handle, feel, hold, write, etc.; may require reaching with hands and arms; depth perception; reasonable accommodations available. Lift up to 50 pounds frequently and up to 100+ pounds occasionally with team lift. Occasional exposure to moving parts, a pet hair environment, and variable noise levels; exposure to live animals is common. What We Offer Paid weekly; full-time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing and development opportunities EEO and Benefits
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be over age 18 where required by local law. Benefits described at https://benefits.petsmart.com/us/. Note : This description does not include all duties and responsibilities and may be changed at any time. This position is hourly and paid at or above local minimum wage where applicable.
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Assistant Store Manager - Customer Experience Location: Shawnee, Oklahoma Salary: $23.43-$35.43 per hour Job type: Full-time About PetSmart
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role provides exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks including engagement activities. Recognizes and celebrates associates driving overall engagement. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Manages the pet parent experience and outcomes conducted over the telephone, in person, or online, including handling general and escalated concerns. Assists with reservations for hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics. Conducts monthly Services Walks to validate policy and procedure execution. Takes immediate action when a sick/injured pet is identified, including transport to the vet as needed. Shared responsibility with opening/closing procedures to uphold the brand promise. Business Management Identifies opportunities to grow the business and holds associates accountable for achieving store P&L targets such as sales and shrink. Manages expenses such as labor and supplies and other relevant metrics. Leverages home office resources for store-related work orders and purchase card allocation. Works with service associates on productivity and scheduling to grow the business and achieve company goals. Qualifications 3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment Stand, walk, climb ladders, and use hands to handle, feel, hold, write, etc.; may require reaching with hands and arms; depth perception; reasonable accommodations available. Lift up to 50 pounds frequently and up to 100+ pounds occasionally with team lift. Occasional exposure to moving parts, a pet hair environment, and variable noise levels; exposure to live animals is common. What We Offer Paid weekly; full-time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing and development opportunities EEO and Benefits
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be over age 18 where required by local law. Benefits described at https://benefits.petsmart.com/us/. Note : This description does not include all duties and responsibilities and may be changed at any time. This position is hourly and paid at or above local minimum wage where applicable.
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