Securian Financial
Overview
Product Specialist role at Securian Financial. The position reports to the Client Data Exchange and Integrity (CDEI) team within Enterprise Technology (ET). CDEI is responsible for the implementation and operational support of file exchanges with Securian’s Employee Benefit Solutions (EBS) clients, partners, and third party administrators. This position is responsible for day-to-day file exchanges and processing of customer data. Responsibilities
Support file exchanges and processing of customer data for Employee Benefit Solutions and Affinity Solutions clients, partners, and third party administrators. Track, monitor, and accurately process files using the Client File Management (CFM) system. Ensure that scheduled file transfer events occur on schedule and that the data from the files are properly processed through CFM. Work with the enterprise Managed File Transfer solution to set up and maintain secure file transfers. Analyze and interpret data from clients in order to answer customer questions and process files. Communicate directly with Securian\'s EBS clients during annual enrollment as needed when files are not received or data in the files need to be reviewed and verified for accuracy. Manage workload to meet service level agreements and performance guarantees for both internal and external stakeholders. Work directly with internal and external stakeholders to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner. Qualifications
A team player committed to delivering exceptional customer service. Proven ability to organize and prioritize multiple tasks to meet business demands. Comfortable working with large amounts of data in a variety of formats. Solid analytical skills, creative problem-solving skills, and high attention to detail. Ability to meet deadlines to meet client performance guarantees and service level agreements. Excellent verbal and written communication. Preferred Qualifications
Knowledge of file transfer protocols and industry standard file encryption methods (i.e. PGP, SSL, SSH). Knowledge of EBS and Affinity Solutions insurance products. Proficiency in Microsoft Excel. Experience with CFM. Work Arrangement:
Hybrid (in-office for a minimum of 3 days a week). Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. Estimated Base Pay Range : $20.91 - $36.54. Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Benefits and Additional Information
Paid Time Off (PTO) and holidays: Securian offers PTO with flexibility, leave programs for parental, caregiver, bereavement, and military leave, and nine company-paid holidays. Company-funded pension plan and 401(k) retirement plan: Securian’s 401(k) company contribution is tied to company performance, with a target of up to 10 percent of eligible earnings. Health insurance: Medical, dental, and vision coverage for associates and eligible family members from day one. Volunteer time: Company-sponsored events and a charitable matching program. Associate Resource Groups: Various groups focused on mental wellness, diversity, and professional networks. For more information regarding benefits, please review our Benefits page. This information is not intended to explain all provisions of coverage; the plan documents govern coverage. EEO statement: Securian Financial Group, Inc. does not discriminate based on protected statuses. If you require an accommodation to apply, contact Employment@Securian.com.
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Product Specialist role at Securian Financial. The position reports to the Client Data Exchange and Integrity (CDEI) team within Enterprise Technology (ET). CDEI is responsible for the implementation and operational support of file exchanges with Securian’s Employee Benefit Solutions (EBS) clients, partners, and third party administrators. This position is responsible for day-to-day file exchanges and processing of customer data. Responsibilities
Support file exchanges and processing of customer data for Employee Benefit Solutions and Affinity Solutions clients, partners, and third party administrators. Track, monitor, and accurately process files using the Client File Management (CFM) system. Ensure that scheduled file transfer events occur on schedule and that the data from the files are properly processed through CFM. Work with the enterprise Managed File Transfer solution to set up and maintain secure file transfers. Analyze and interpret data from clients in order to answer customer questions and process files. Communicate directly with Securian\'s EBS clients during annual enrollment as needed when files are not received or data in the files need to be reviewed and verified for accuracy. Manage workload to meet service level agreements and performance guarantees for both internal and external stakeholders. Work directly with internal and external stakeholders to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner. Qualifications
A team player committed to delivering exceptional customer service. Proven ability to organize and prioritize multiple tasks to meet business demands. Comfortable working with large amounts of data in a variety of formats. Solid analytical skills, creative problem-solving skills, and high attention to detail. Ability to meet deadlines to meet client performance guarantees and service level agreements. Excellent verbal and written communication. Preferred Qualifications
Knowledge of file transfer protocols and industry standard file encryption methods (i.e. PGP, SSL, SSH). Knowledge of EBS and Affinity Solutions insurance products. Proficiency in Microsoft Excel. Experience with CFM. Work Arrangement:
Hybrid (in-office for a minimum of 3 days a week). Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. Estimated Base Pay Range : $20.91 - $36.54. Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Benefits and Additional Information
Paid Time Off (PTO) and holidays: Securian offers PTO with flexibility, leave programs for parental, caregiver, bereavement, and military leave, and nine company-paid holidays. Company-funded pension plan and 401(k) retirement plan: Securian’s 401(k) company contribution is tied to company performance, with a target of up to 10 percent of eligible earnings. Health insurance: Medical, dental, and vision coverage for associates and eligible family members from day one. Volunteer time: Company-sponsored events and a charitable matching program. Associate Resource Groups: Various groups focused on mental wellness, diversity, and professional networks. For more information regarding benefits, please review our Benefits page. This information is not intended to explain all provisions of coverage; the plan documents govern coverage. EEO statement: Securian Financial Group, Inc. does not discriminate based on protected statuses. If you require an accommodation to apply, contact Employment@Securian.com.
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