Transdev North America
Operations Supervisor - TAS
Transdev North America, Minneapolis, Minnesota, United States, 55400
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Operations Supervisor - TAS
role at
Transdev North America
Overview: Our employees at Transdev have the unique opportunity to operate within significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting‑edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!
Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.
Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit.
Transdev is Proud To Offer
Competitive compensation package of minimum $79,040 – maximum $91,520
Benefits Include
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Maintain Transdev’s high standard of safety, inside and outside of the vehicle
Operate with safety as the primary goal
Be the deputy for technology by communicating courteously always with management, engineers, and the public
Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
Public/Customer facing management and leadership of hourly workforce
Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
Strategic planning and forecasting to meet client demands
Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
Assist team members with payroll, interpersonal issues, and career development
Communicate announcements to the team and lead debriefs with safety messages at the forefront
Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Coordinate, monitor and supervise the activities of subordinates, informing other management personnel regarding operational/personnel problems as appropriate and offering ideas toward resolution
Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
Respond to service problems and investigate unsafe location/situation reports, recommending or implementing changes to resolve them
Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinate program activities, determining priorities
Maintain high degree of confidentiality of all information
Apply policies, procedures, and standards throughout, taking personal responsibility for the safety of self and others during testing
All other duties as required
Required Education And Experience
High School Diploma or GED
Bachelor’s Degree from an accredited university preferred or 2+ years of Operations experience in leading teams
Degree in Engineering, Operations, or related field - preferred
Required Knowledge, Skills And Abilities (KSAs)
Proficiency with using a touchscreen smartphone (Android preferred but not required)
Ability to use a computer to generate reports and schedules
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Strong attention to detail and organizational efficiency
Awareness and willingness to use Operational Excellence tools and techniques
Experience with performance metrics and process improvement
Ability to work for different managers
Proven track record of meeting or exceeding department performance goals
Demonstrated problem solving and analytical skills
Must work early mornings, evenings, and/or weekends, flexible shift if needed
Must be eager, self‑starter, and demonstrate good judgment in fast‑paced, high‑stress environments
Punctual, reliable, and team player
Travel up to 20% of the time
Available to be on call and responsive for 24/7 operations
Physical Requirements
Regularly required to stand, walk, use hands to manipulate, handle or feel, reach with hands or arms, and talk and hear
Must be able to withstand working outdoors in inclement weather
Frequently required to sit
Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
Occasionally required to lift up to 45 pounds
May work in extreme heat and cold, and in damp environment with moderate noise
Remaining work accomplished standing and walking for up to 10 hours during shifts; may be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer
Pre-Employment Requirements
Must be 21 years old
All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug‑Free Workplace and may require participation in a random drug screening program
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
Employees must maintain an acceptable Driving Record suitable to be approved to drive as part of their regular duties, monitored on an ongoing or regular basis pursuant to local state law
Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time as required by USCIS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact us at HR.TalentAcquisition@transdev.com
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.
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Operations Supervisor - TAS
role at
Transdev North America
Overview: Our employees at Transdev have the unique opportunity to operate within significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting‑edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!
Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.
Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit.
Transdev is Proud To Offer
Competitive compensation package of minimum $79,040 – maximum $91,520
Benefits Include
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Maintain Transdev’s high standard of safety, inside and outside of the vehicle
Operate with safety as the primary goal
Be the deputy for technology by communicating courteously always with management, engineers, and the public
Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
Public/Customer facing management and leadership of hourly workforce
Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
Strategic planning and forecasting to meet client demands
Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
Assist team members with payroll, interpersonal issues, and career development
Communicate announcements to the team and lead debriefs with safety messages at the forefront
Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Coordinate, monitor and supervise the activities of subordinates, informing other management personnel regarding operational/personnel problems as appropriate and offering ideas toward resolution
Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
Respond to service problems and investigate unsafe location/situation reports, recommending or implementing changes to resolve them
Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinate program activities, determining priorities
Maintain high degree of confidentiality of all information
Apply policies, procedures, and standards throughout, taking personal responsibility for the safety of self and others during testing
All other duties as required
Required Education And Experience
High School Diploma or GED
Bachelor’s Degree from an accredited university preferred or 2+ years of Operations experience in leading teams
Degree in Engineering, Operations, or related field - preferred
Required Knowledge, Skills And Abilities (KSAs)
Proficiency with using a touchscreen smartphone (Android preferred but not required)
Ability to use a computer to generate reports and schedules
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Strong attention to detail and organizational efficiency
Awareness and willingness to use Operational Excellence tools and techniques
Experience with performance metrics and process improvement
Ability to work for different managers
Proven track record of meeting or exceeding department performance goals
Demonstrated problem solving and analytical skills
Must work early mornings, evenings, and/or weekends, flexible shift if needed
Must be eager, self‑starter, and demonstrate good judgment in fast‑paced, high‑stress environments
Punctual, reliable, and team player
Travel up to 20% of the time
Available to be on call and responsive for 24/7 operations
Physical Requirements
Regularly required to stand, walk, use hands to manipulate, handle or feel, reach with hands or arms, and talk and hear
Must be able to withstand working outdoors in inclement weather
Frequently required to sit
Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
Occasionally required to lift up to 45 pounds
May work in extreme heat and cold, and in damp environment with moderate noise
Remaining work accomplished standing and walking for up to 10 hours during shifts; may be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer
Pre-Employment Requirements
Must be 21 years old
All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug‑Free Workplace and may require participation in a random drug screening program
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
Employees must maintain an acceptable Driving Record suitable to be approved to drive as part of their regular duties, monitored on an ongoing or regular basis pursuant to local state law
Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time as required by USCIS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact us at HR.TalentAcquisition@transdev.com
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.
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