Duly Health and Care
Clinic Manager - Primary Care
Location: Naperville, IL
Base pay range: $79,000.00/yr - $118,000.00/yr
Responsibilities
Owns operational and clinic performance for both fee for service and value based care
Leads people, coordinates and inspires the team and achieves results under challenging circumstances
Works comfortably with performance dashboards, understands KPIs, and drivers of the performance
Provides extraordinary customer service to all internal and external customers (including patients and other team members
Monitors office communication and performance to ensure that front desk, referral scheduling, and Medical Assistant teams operate in an efficient, accurate and customer-focused manner
Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out
Addresses and resolves all customer-service or team member issues
Collaborates with team to conduct performance evaluations of team members and complete any required disciplinary actions
Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success
Demonstrates an astute sense of ownership; the successful Clinic Manager will drive success of the clinic from all dimensions – people, service, utilization, and outcomes, as if they owned the organization
Performs other duties as assigned and modified at manager’s discretion.
Other responsibilities may include:
Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients
Reviews reports to ensure target metrics are achieved and processes are being followed
Ensures co-pays are compliantly collected and cash is reconciled and deposited
Conducts walk-through of the clinic to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Conducts trainings and refreshers regarding regulatory compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
Monitors transportation and housekeeping activities
Monitors and/or alters team member work schedules, including approval of overtime or vacations.
Collaborates with the Leadership Team and Administrators in relation to strategic business planning.
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Education BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
Experience A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.
Employment Type Full-time
Seniority Level Mid-Senior level
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Base pay range: $79,000.00/yr - $118,000.00/yr
Responsibilities
Owns operational and clinic performance for both fee for service and value based care
Leads people, coordinates and inspires the team and achieves results under challenging circumstances
Works comfortably with performance dashboards, understands KPIs, and drivers of the performance
Provides extraordinary customer service to all internal and external customers (including patients and other team members
Monitors office communication and performance to ensure that front desk, referral scheduling, and Medical Assistant teams operate in an efficient, accurate and customer-focused manner
Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out
Addresses and resolves all customer-service or team member issues
Collaborates with team to conduct performance evaluations of team members and complete any required disciplinary actions
Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success
Demonstrates an astute sense of ownership; the successful Clinic Manager will drive success of the clinic from all dimensions – people, service, utilization, and outcomes, as if they owned the organization
Performs other duties as assigned and modified at manager’s discretion.
Other responsibilities may include:
Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients
Reviews reports to ensure target metrics are achieved and processes are being followed
Ensures co-pays are compliantly collected and cash is reconciled and deposited
Conducts walk-through of the clinic to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Conducts trainings and refreshers regarding regulatory compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
Monitors transportation and housekeeping activities
Monitors and/or alters team member work schedules, including approval of overtime or vacations.
Collaborates with the Leadership Team and Administrators in relation to strategic business planning.
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Education BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
Experience A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.
Employment Type Full-time
Seniority Level Mid-Senior level
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