Patient Access Representative II

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. Job Summary : Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Essential Functions : Greet patients and families in a professional and welcoming manner Verify insurance coverage and pre-authorization requirements Collect and enter patient demographics and insurance information into electronic medical records Ensure accurate and complete collection of patient demographic and insurance information Obtain necessary signatures for consent and authorization forms Resolve insurance and billing-related issues Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner Adhere to all HIPAA regulations and patient confidentiality guidelines Qualifications : High School Diploma or Equivalent required Experience in a healthcare setting, with a focus on patient access and registration (2-3 years required) Knowledge of medical terminology and insurance verification procedures Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner Excellent communication skills, both written and verbal Ability to work well in a fast-paced environment Ability to work effectively in a team-oriented setting Physical Requirements : Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) EEO Statement : Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

#J-18808-Ljbffr