DCI Donor Services, Inc.
On-Site Medical Call-Center Specialist
DCI Donor Services, Inc., Nashville, Tennessee, United States, 37247
Overview
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On-Site Medical Call-Center Specialist
role at
DCI Donor Services, Inc. . DCIDS is seeking a dynamic and enthusiastic team member to help save lives through organ and tissue donation. We want professionals who will embrace this important work and join as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position is part of a team responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are essential. The Donor Specialist supports offering the gift of donation to potential donor families. Company overview and mission: For over four decades, DCI Donor Services has led efforts to end the transplant waiting list. Our approach enables nationwide donation, transplantation, and distribution of organs and tissues while staying connected to local communities. We operate three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services, and we maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by how we serve donor families and recipients. By mobilizing the power of people and technology, we extend the reach of each donor’s gift and the importance of the gift of life. With our employee-led strategy team, we aim to ensure all communities feel welcome and safe, and to be a model for fairness, belonging, and forward thinking. Key Responsibilities
Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one, using empathy and care. Performs other related duties as assigned. This position is not fully remote and is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule during night shift (6:00pm - 6:00am) with training during the day shift. The Ideal Candidate Will Have
A minimum of a two-year degree in a health-related field, nursing, or paramedic/EMT certification. 1+ years in a health-care related position, including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgment and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We Offer a Competitive Compensation Package Including
Up to 176 hours (22, 8-hour days) of PTO your first year Up to 72 hours (9, 8-hour days) of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renters/pet insurance Cell phone discounts through Verizon COVID-19 vaccine requirement: New employees must have their first dose by start date or provide proof of vaccination DCIDS is an EOE/AA employer – M/F/Vet/Disability. Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care Application process: You will receive a confirmation email upon successful submission of your application. The next step of the selection process is a video screening. Instructions to complete the video screening will be contained in the confirmation email. Please note that you must complete the video screening within 48 hours of submission to be considered for the position.
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Join to apply for the
On-Site Medical Call-Center Specialist
role at
DCI Donor Services, Inc. . DCIDS is seeking a dynamic and enthusiastic team member to help save lives through organ and tissue donation. We want professionals who will embrace this important work and join as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position is part of a team responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are essential. The Donor Specialist supports offering the gift of donation to potential donor families. Company overview and mission: For over four decades, DCI Donor Services has led efforts to end the transplant waiting list. Our approach enables nationwide donation, transplantation, and distribution of organs and tissues while staying connected to local communities. We operate three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services, and we maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by how we serve donor families and recipients. By mobilizing the power of people and technology, we extend the reach of each donor’s gift and the importance of the gift of life. With our employee-led strategy team, we aim to ensure all communities feel welcome and safe, and to be a model for fairness, belonging, and forward thinking. Key Responsibilities
Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one, using empathy and care. Performs other related duties as assigned. This position is not fully remote and is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule during night shift (6:00pm - 6:00am) with training during the day shift. The Ideal Candidate Will Have
A minimum of a two-year degree in a health-related field, nursing, or paramedic/EMT certification. 1+ years in a health-care related position, including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgment and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We Offer a Competitive Compensation Package Including
Up to 176 hours (22, 8-hour days) of PTO your first year Up to 72 hours (9, 8-hour days) of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renters/pet insurance Cell phone discounts through Verizon COVID-19 vaccine requirement: New employees must have their first dose by start date or provide proof of vaccination DCIDS is an EOE/AA employer – M/F/Vet/Disability. Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care Application process: You will receive a confirmation email upon successful submission of your application. The next step of the selection process is a video screening. Instructions to complete the video screening will be contained in the confirmation email. Please note that you must complete the video screening within 48 hours of submission to be considered for the position.
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