DCI Donor Services, Inc.
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Bridge2Life Manager
role at
DCI Donor Services, Inc.
Company Overview and Mission For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCIDS operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful, we mobilize the power of people and technology to extend the reach of each donor’s gift and share the importance of the gift of life.
Key Responsibilities
Direct orientation, training and evaluation of new employees; jointly responsible for staffing and development of B2L staff.
Evaluate and oversee statistical data for key performance indicators; identify and take action to improve communication activities to facilitate donation, and report findings to the B2L Director.
Oversee and review Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness.
Monitor staff performance, including work distribution, personnel and human resource issues.
Ensure the team keeps the flow of the room and maintains a sense of urgency with calls handled, ensuring donation is maximized.
Serve as subject matter expert and resource regarding daily B2LC operations as determined by policy and procedures and industry standards.
Monitor and evaluate the effectiveness of DCIDS SOPs, policies and procedures and ensure the highest quality service and efficiency, implementing new procedures and protocols as needed.
Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC.
Report any deviations with quality, phone systems, processes and unforeseen incidents that may arise to the B2LC Director.
Perform other related duties as assigned by the B2LC Director.
The Ideal Candidate Will Have
BA/BS degree in related field preferred; medical background preferred.
2+ years of experience in tissue banking or related field required.
4+ years of customer service experience in a high‑volume setting.
3+ years of direct management experience required.
CTBS license required (CTPC).
Excellent written and verbal communication skills required.
Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel required.
Strong data entry and typing skills required; knowledge of ACD systems.
We Offer a Competitive Compensation Package
Up to 184 hours of PTO in the first year.
Up to 72 hours of sick time in the first year.
Two medical plans (your choice of a PPO or HDHP), dental and vision coverage.
403(b) plan with matching contribution.
Company‑provided term life, AD&D and long‑term disability insurance.
Wellness program.
Supplemental insurance benefits such as accident coverage and short‑term disability.
Discounts on home/auto/renter/pet insurance.
Cell phone discounts through Verizon.
Monthly phone stipend.
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
Application Process You will receive a confirmation e‑mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e‑mail. Please note you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
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Bridge2Life Manager
role at
DCI Donor Services, Inc.
Company Overview and Mission For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCIDS operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful, we mobilize the power of people and technology to extend the reach of each donor’s gift and share the importance of the gift of life.
Key Responsibilities
Direct orientation, training and evaluation of new employees; jointly responsible for staffing and development of B2L staff.
Evaluate and oversee statistical data for key performance indicators; identify and take action to improve communication activities to facilitate donation, and report findings to the B2L Director.
Oversee and review Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness.
Monitor staff performance, including work distribution, personnel and human resource issues.
Ensure the team keeps the flow of the room and maintains a sense of urgency with calls handled, ensuring donation is maximized.
Serve as subject matter expert and resource regarding daily B2LC operations as determined by policy and procedures and industry standards.
Monitor and evaluate the effectiveness of DCIDS SOPs, policies and procedures and ensure the highest quality service and efficiency, implementing new procedures and protocols as needed.
Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC.
Report any deviations with quality, phone systems, processes and unforeseen incidents that may arise to the B2LC Director.
Perform other related duties as assigned by the B2LC Director.
The Ideal Candidate Will Have
BA/BS degree in related field preferred; medical background preferred.
2+ years of experience in tissue banking or related field required.
4+ years of customer service experience in a high‑volume setting.
3+ years of direct management experience required.
CTBS license required (CTPC).
Excellent written and verbal communication skills required.
Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel required.
Strong data entry and typing skills required; knowledge of ACD systems.
We Offer a Competitive Compensation Package
Up to 184 hours of PTO in the first year.
Up to 72 hours of sick time in the first year.
Two medical plans (your choice of a PPO or HDHP), dental and vision coverage.
403(b) plan with matching contribution.
Company‑provided term life, AD&D and long‑term disability insurance.
Wellness program.
Supplemental insurance benefits such as accident coverage and short‑term disability.
Discounts on home/auto/renter/pet insurance.
Cell phone discounts through Verizon.
Monthly phone stipend.
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
Application Process You will receive a confirmation e‑mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e‑mail. Please note you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
#J-18808-Ljbffr