Baptist Health
Patient Access Scheduler 2, Concierge, FT, 8:30A-5P
Baptist Health, Miami, Florida, us, 33222
Overview
Patient Access Scheduler 2, Concierge, FT, 8:30A-5P at Baptist Health. Responsibilities
Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtain and verify necessary demographic and insurance information. Register patients and enter data into scheduling system. Operate in a call center type environment and meet individual quality metrics. Assist in supporting go lives and departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practice Baptist Health’s philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Qualifications
High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. For internal staff: minimum of 1 year Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description. Meets/exceeds Baptist Health System Foundation (BHSF) registration accuracy and productivity standards for the most recent 6 months; exceeds departmental KPIs. Positive attitude, self-motivated, and collaborative team player; cross-trained in multiple areas/product lines/practices to substitute for staff as needed. For external staff: Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high-volume, fast-paced environment; perform basic mathematical calculations. Detail oriented, organized, team player with excellent customer service and interpersonal communication skills. Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA) and Medicare coverage structure including medical necessity compliance guidelines is desired. Understanding of insurance contracts, scheduling guidelines/protocols, Microsoft Office, and knowledge of EMR applications. Knowledge of medical terminology. Bi-lingual: English, Spanish/Creole preferred. Minimum Required Experience: 1 Year. EOE, including disability/vets.
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Patient Access Scheduler 2, Concierge, FT, 8:30A-5P at Baptist Health. Responsibilities
Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtain and verify necessary demographic and insurance information. Register patients and enter data into scheduling system. Operate in a call center type environment and meet individual quality metrics. Assist in supporting go lives and departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practice Baptist Health’s philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Qualifications
High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. For internal staff: minimum of 1 year Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description. Meets/exceeds Baptist Health System Foundation (BHSF) registration accuracy and productivity standards for the most recent 6 months; exceeds departmental KPIs. Positive attitude, self-motivated, and collaborative team player; cross-trained in multiple areas/product lines/practices to substitute for staff as needed. For external staff: Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high-volume, fast-paced environment; perform basic mathematical calculations. Detail oriented, organized, team player with excellent customer service and interpersonal communication skills. Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA) and Medicare coverage structure including medical necessity compliance guidelines is desired. Understanding of insurance contracts, scheduling guidelines/protocols, Microsoft Office, and knowledge of EMR applications. Knowledge of medical terminology. Bi-lingual: English, Spanish/Creole preferred. Minimum Required Experience: 1 Year. EOE, including disability/vets.
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