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WestCare

Care Coordinator (47299)

WestCare, Miami, Florida, us, 33222

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Care Coordinator (47299)

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Care Coordinator (47299)

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WestCare

Position Summary The person in this position will be responsible to act as the primary consumer advocate for the program assigned. The person in this position keeps abreast of progress, and coordinates all services delivered to the consumer and family internally and through external referral.

Essential Job Functions

Administer evidence based assessments as need

Conduct Needs Assessment

Develop Service Plans in collaboration with the consumer and family

Conduct monthly Service Plan reviews

Document all clinical services and activities in accord with licensing, Medicaid, and Joint Commission standards and agency policy and procedure

Conduct individual case management sessions

Provide vocational education and skills building to the consumer as needed

Perform activities on behalf of the consumer and family, including attendance at external appointments (e.g., court appearances, school staffing, etc.), as needed

Provide referral and linkage for the consumer and family, as needed

Prepare monthly Progress Reports, as required, for assigned consumers for courts, probation officers, caseworkers, etc.

Coordinate consumer and family care with the treatment team and with external providers

Responsible for the development of the discharge plan in coordination with other treatment team members

Arrange transportation for consumers, as necessary

Provide case management to additional populations, as needed

Participate in case conference

Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality

Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.

Participate in performance improvement activities

Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.

Perform any other duties as assigned.

Certifications/Licensures

Essential Qualifications:

Certification as a certified case manager in good standing and recognized by the Florida Certification Board is preferred at time of hire; Preference will be given to those candidates who are currently Certified;

Education

Graduation from an accredited bachelors program with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is required

Experience And Competencies

Two years of previously supervised work experience in providing individual/family therapy is preferred

Bilingual is preferred.

Must have reliable means of transportation

Must have familiarity with Miami-Dade County.

Maintains confidential files and records.

The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan

The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life areas

Knowledge of the inter-relationship among substance use, mental health, and primary care disorders.

The ability to conceptualize cases within a developmental framework for the purpose of treatment planning, intervention, and discharge planning

Knowledge in the understanding of Motivational Interviewing; Motivational Enhancement Therapy; Comprehensive, Continuous Integrated System of Care (CCISC); and Trauma-Informed Care

Demonstrate proficiency is the administration and interpretation of assessments, as needed: SMQ10, PCL-5, ASAM, Confidence Questionnaire, Child/Adult Behavioral Checklist, Overdose screening, Sissar/Cfars/Mental health outcome, GPRA, Locus

Demonstrate proficiency in the use of A-CRA and ACC

Demonstrate proficiency in individualizing the GRRS

The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers

The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources

Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment

Ability to identify and describe key signs, symptoms, impact and manifestations of trauma

Aware of the differences between trauma informed and trauma-specific services

Understands the bidirectional relationships among substance use and mental disorders and trauma

Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence

The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed

The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources

The ability to identify the needs of a consumer and family that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available

Knowledge and application of developmental theories

Understanding of family dynamics, family roles, and family structure

Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct

Understanding of professional ethics, consumer rights, and professional responsibilities

Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.

Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services

Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services

Understands that different cultures define and perceive family and its importance differently

Demonstrates ability to work effectively with culturally diverse staff and populations

Knowledge of WestCare Mission, goals and values

Knowledge of Incident Reporting

Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality

Familiarity with WestCare services and programs

Demonstrates a high degree of dependability.

Maintains a good attendance record.

Observes working hours

Shows flexibility and is responsive to requests from supervisor

Works independently with minimal supervision

Exhibits characteristics of good workmanship, and integrity on the job

Work time is always productive

Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies

Is courteous to consumers, staff, and all others.

Demonstrates tact at the appropriate time.

Cooperates with others both within and outside WestCare.

Works well with supervisor; accepts direction and supervision

Maintains a positive attitude toward work

Ensures and maintains a safe working environment.

Work area is clean and orderly.

Verbalizes, understands and adheres to agency safety procedures.

Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures

Presents a positive personal image

Dresses and maintains a professional demeanor

CPR Certification, First Aid Certification and an annual Tuberculosis test.

Ability utilize Microsoft Office Software Suite

Ability to provide an Affidavit of Good Moral Character

Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.

Working Conditions

Work is primarily performed in an office or outpatient treatment setting.

Some outdoor activities may be required.

Essential Physical And Mental Demands Of The Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands

Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.

Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.

Requires the ability to work under stress and in emotionally charged settings.

The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Individual and Family Services

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