GameStop
Full Time Assistant Store Manager (Store 6538)
GameStop, Selma, California, United States, 93662
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 6538)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; handle cash changes, receipts, and packaging with top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop\’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, and ethics. Schedule store associates to follow guidelines; supervise staffing to maintain guest service levels. Approve payroll, enter paid time off, and verify compensation. Maintain clean, organized store and ensure fixtures and equipment function properly. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; perform required administrative duties. Perform inventory counts, restock merchandise, and organize products on the sales floor. Count, balance, and reconcile daily transaction totals; handle closeout paperwork and bank deposits as required. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain safety awareness; report injuries per company guidelines. Maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and within a team; meet performance expectations and maintain safety and a respectful workplace. Operate Point-of-Sale (POS) system; basic mathematics and alphabetizing skills. Complete required paperwork properly; follow instructions in written, oral, or diagram form. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Be reliable, trustworthy, and able to work under pressure; ability to work alone and stand/move for extended periods; lift up to 30 lbs as needed. Onboarding knowledge of military ranks and insignia for stores on military bases (where applicable). Job descriptions are subject to change based on business needs. GameStop is an equal opportunity employer and provides reasonable accommodations in accordance with applicable laws. Pay
$19.25 - $23.25 Senioriy level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Join to apply for the
Full Time Assistant Store Manager (Store 6538)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; handle cash changes, receipts, and packaging with top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop\’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, and ethics. Schedule store associates to follow guidelines; supervise staffing to maintain guest service levels. Approve payroll, enter paid time off, and verify compensation. Maintain clean, organized store and ensure fixtures and equipment function properly. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals; perform required administrative duties. Perform inventory counts, restock merchandise, and organize products on the sales floor. Count, balance, and reconcile daily transaction totals; handle closeout paperwork and bank deposits as required. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain safety awareness; report injuries per company guidelines. Maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and within a team; meet performance expectations and maintain safety and a respectful workplace. Operate Point-of-Sale (POS) system; basic mathematics and alphabetizing skills. Complete required paperwork properly; follow instructions in written, oral, or diagram form. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Be reliable, trustworthy, and able to work under pressure; ability to work alone and stand/move for extended periods; lift up to 30 lbs as needed. Onboarding knowledge of military ranks and insignia for stores on military bases (where applicable). Job descriptions are subject to change based on business needs. GameStop is an equal opportunity employer and provides reasonable accommodations in accordance with applicable laws. Pay
$19.25 - $23.25 Senioriy level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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