Information Technology Coordinator II

The University of Texas at Austin is seeking an Information Technology Coordinator II to join their technology support team within University Unions. This role involves end-user device guidance, software assistance, and network support. Responsibilities: Customer Support: Offer end-user support for computers, peripherals, and IT services, both remotely and on-site. Change Management: Facilitate IT asset changes, including vetting vendors and hardware/software solutions, inventorying, deploying, and processing equipment for end of life. Information Maintenance: Maintain and update accurate information across various systems, including documentation and inventory management. Network Planning & Support: Coordinate and provide support for the network and server infrastructure to enhance collaborative work both within and outside the organization. Social Media Support (Backup): Serve as backup social media administrator, monitoring official accounts, posting approved content, and escalating urgent issues per University/Division policies and crisis protocols. Required Qualifications: At least three years of experience in delivering macOS and Windows desktop support in an IT Help Desk setting. Advanced troubleshooting, maintenance, and setup of hardware, software, and peripherals critical for organizational data, workflows, and secure server/cloud connectivity. Utilizing various support channels such as phone, in-person, and remote access. Preferred Qualifications: Bachelor’s degree. More experience beyond the minimum required. Expertise in providing macOS technical support. Experience supporting faculty, students, and staff in a higher education environment. The University of Texas at Austin is an equal opportunity/affirmative action employer, complying with all applicable federal and state laws regarding nondiscrimination and affirmative action.

#J-18808-Ljbffr