F. Hoffmann-La Roche Gruppe
Technical Support Specialist (Slovak & Czech Language)
F. Hoffmann-La Roche Gruppe, New York, New York, United States
Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people. In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.
The Opportunity:
Dealing with support requests and queries received from customers and staff by digital tools, phone, or email that arise before and after system placement for IVD (In vitro diagnostics).
Technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.
Conducting and design of customer and staff training.
Proper documentation of all activities in the CRM (Customer Relationship Management) system.
Application activities at the customer’s site, field service and sales reps support.
Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.
Who you are:
Proficient Czech and/or Slovak language (mandatory).
Higher professional education or university degree preferred technical and medical or related (biological, chemical, biotech).
Work experience with diagnostic instruments and in a medical laboratory is an advantage.
English communication skills necessary for abroad training sessions, documentation, and team cooperation.
Demonstrating strong listening and communication skills when engaging with people, and being comfortable as part of a team, ability to work under time pressure.
Very good organization skills, with a desire to complete tasks, ensuring you always deliver on your promises.
A self-starter who takes pride in achievements but can overcome setbacks quickly, looking for the positive in every situation.
Knowledge of MS Office.
Driving license B.
This is a hybrid role with two office days per week.
For the Bratislava location the salary starts from 1 700 EUR gross / month. For the Prague location, the salary starts from 47 000 CZK / month. Final salary depends on the successful candidate's level of experience, skills and qualifications.
For Warsaw - the salary will be discussed on a one to one basis.
INTERESED? APPLY!
If you feel this offer suits a friend of yours, feel free to share it.
Want to know what it’s like to be a part of Roche? Check out our blog!
https://diagnostics.roche.com/global/en/careers/roche-careers.html
The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link:
https://www.roche.pl/privacy-policy-recruitment-dia-en
Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website:
https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen
Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
#J-18808-Ljbffr
Die Position Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people. In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.
The Opportunity:
Dealing with support requests and queries received from customers and staff by digital tools, phone, or email that arise before and after system placement for IVD (In vitro diagnostics).
Technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.
Conducting and design of customer and staff training.
Proper documentation of all activities in the CRM (Customer Relationship Management) system.
Application activities at the customer’s site, field service and sales reps support.
Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.
Who you are:
Proficient Czech and/or Slovak language (mandatory).
Higher professional education or university degree preferred technical and medical or related (biological, chemical, biotech).
Work experience with diagnostic instruments and in a medical laboratory is an advantage.
English communication skills necessary for abroad training sessions, documentation, and team cooperation.
Demonstrating strong listening and communication skills when engaging with people, and being comfortable as part of a team, ability to work under time pressure.
Very good organization skills, with a desire to complete tasks, ensuring you always deliver on your promises.
A self-starter who takes pride in achievements but can overcome setbacks quickly, looking for the positive in every situation.
Knowledge of MS Office.
Driving license B.
This is a hybrid role with two office days per week.
For the Bratislava location the salary starts from 1 700 EUR gross / month. For the Prague location, the salary starts from 47 000 CZK / month. Final salary depends on the successful candidate's level of experience, skills and qualifications.
For Warsaw - the salary will be discussed on a one to one basis.
INTERESED? APPLY!
If you feel this offer suits a friend of yours, feel free to share it.
Want to know what it’s like to be a part of Roche? Check out our blog!
https://diagnostics.roche.com/global/en/careers/roche-careers.html
The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link:
https://www.roche.pl/privacy-policy-recruitment-dia-en
Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website:
https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen
Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
#J-18808-Ljbffr