Metropolitan Family Service
TEMPORARY CLIENT INTERPRETER, PLAZA OFFICE
Metropolitan Family Service, Portland, Oregon, United States, 97204
TEMPORARY CLIENT INTERPRETER, PLAZA OFFICE
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TEMPORARY CLIENT INTERPRETER, PLAZA OFFICE
role at
Metropolitan Family Service
Position Title Client Interpreter – Temporary
Reports To Lead Client Facilitator
Location 919 NE 19th Ave, Ste. 200, Portland, OR 97232
Department / Program MFS Cash Oregon
Full Time Equivalent (FTE) 16–32 Hours
Duration January 2026 – April 2026
Status Non‑exempt
General Description This is a temporary, limited‑duration position starting approximately January 15, 2026 and ending on or before April 30, 2026. Hours will vary from 16–32 hours per week. Availability is required Wednesday through Sunday 8:30 am–5:00 pm and Monday 11:30 pm–8:00 pm. This position does not offer benefits.
Values
We use creative and proactive problem solving to build and sustain dynamic community‑based programs and quality services.
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
General Function Under the supervision of the Lead Client Facilitator, the Client Interpreter will provide interpretation services in Spanish for client reception and support volunteer tax preparers, including oral interpretation of documents as necessary to facilitate initial client screening and support tax return preparation.
Essential Duties and Responsibilities
Provide direct support to Spanish‑speaking clients, assisting with the client screening and intake process to ensure clients understand and are eligible for tax preparation support.
Assist clients in completing required documents and intake information.
Client Interpreters are not eligible or authorized to provide any information on tax returns or answer tax‑related questions.
Provide support to volunteer tax preparers to ensure information is understood by clients for whom English is a second language and for clients who speak Spanish only.
Provide data entry support as directed.
Provide resources and referrals to related services and provide appropriate Spanish language literature as appropriate.
Will provide assistance to the site with other tasks as needed including: assisting clients through the intake process and setting up appointments; and, answering phone calls and return calls to clients.
All positions might be expected to staff and support other tax sites when needed.
Knowledge, Skills and Abilities Required
Ability to read, write and speak fluently in English and Spanish.
Experience providing interpretation services is very beneficial.
Possesses excellent customer service skills and experience working with diverse populations.
Ability to effectively manage and maintain confidential and sensitive information.
Work effectively within a team‑dependent environment.
Ability to manage multiple projects simultaneously.
Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program.
Possesses excellent time management, prioritization and organizational skills.
Ability to work all scheduled hours and maintain availability through the duration of the assignment.
Successful knowledge of and competency to operate a personal computer and utilization of the internet.
Competency in using Microsoft Office and Google Suite.
Education and experience requirements:
High School diploma, GED or equivalent.
Experience working in diverse communities and effectively serving clients from Latino communities.
Customer service experience.
Personal Transportation Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Personal vehicle must be a valid driver license for the state of residency, personal automatic liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.
Background Check MFS requires all employees and volunteers to complete a criminal background check, which includes a fingerprint background check. We review the results of all background checks individually and consider all circumstances of any issues that arise in a background check during the hiring process.
Work Environment Work will be completed in person at the Gresham office location. Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.
Equal Opportunity Employer Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.
Application Instructions You may apply using our online application system
http://www.metfamily.org/employment . If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste. 200, Portland, OR 97232. Please note the position title for which you are submitting your resume.
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TEMPORARY CLIENT INTERPRETER, PLAZA OFFICE
role at
Metropolitan Family Service
Position Title Client Interpreter – Temporary
Reports To Lead Client Facilitator
Location 919 NE 19th Ave, Ste. 200, Portland, OR 97232
Department / Program MFS Cash Oregon
Full Time Equivalent (FTE) 16–32 Hours
Duration January 2026 – April 2026
Status Non‑exempt
General Description This is a temporary, limited‑duration position starting approximately January 15, 2026 and ending on or before April 30, 2026. Hours will vary from 16–32 hours per week. Availability is required Wednesday through Sunday 8:30 am–5:00 pm and Monday 11:30 pm–8:00 pm. This position does not offer benefits.
Values
We use creative and proactive problem solving to build and sustain dynamic community‑based programs and quality services.
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
General Function Under the supervision of the Lead Client Facilitator, the Client Interpreter will provide interpretation services in Spanish for client reception and support volunteer tax preparers, including oral interpretation of documents as necessary to facilitate initial client screening and support tax return preparation.
Essential Duties and Responsibilities
Provide direct support to Spanish‑speaking clients, assisting with the client screening and intake process to ensure clients understand and are eligible for tax preparation support.
Assist clients in completing required documents and intake information.
Client Interpreters are not eligible or authorized to provide any information on tax returns or answer tax‑related questions.
Provide support to volunteer tax preparers to ensure information is understood by clients for whom English is a second language and for clients who speak Spanish only.
Provide data entry support as directed.
Provide resources and referrals to related services and provide appropriate Spanish language literature as appropriate.
Will provide assistance to the site with other tasks as needed including: assisting clients through the intake process and setting up appointments; and, answering phone calls and return calls to clients.
All positions might be expected to staff and support other tax sites when needed.
Knowledge, Skills and Abilities Required
Ability to read, write and speak fluently in English and Spanish.
Experience providing interpretation services is very beneficial.
Possesses excellent customer service skills and experience working with diverse populations.
Ability to effectively manage and maintain confidential and sensitive information.
Work effectively within a team‑dependent environment.
Ability to manage multiple projects simultaneously.
Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program.
Possesses excellent time management, prioritization and organizational skills.
Ability to work all scheduled hours and maintain availability through the duration of the assignment.
Successful knowledge of and competency to operate a personal computer and utilization of the internet.
Competency in using Microsoft Office and Google Suite.
Education and experience requirements:
High School diploma, GED or equivalent.
Experience working in diverse communities and effectively serving clients from Latino communities.
Customer service experience.
Personal Transportation Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Personal vehicle must be a valid driver license for the state of residency, personal automatic liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.
Background Check MFS requires all employees and volunteers to complete a criminal background check, which includes a fingerprint background check. We review the results of all background checks individually and consider all circumstances of any issues that arise in a background check during the hiring process.
Work Environment Work will be completed in person at the Gresham office location. Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.
Equal Opportunity Employer Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.
Application Instructions You may apply using our online application system
http://www.metfamily.org/employment . If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste. 200, Portland, OR 97232. Please note the position title for which you are submitting your resume.
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