Metropolitan Family Service
TEMPORARY CLIENT FACILITATORS, PLAZA OFFICE
Metropolitan Family Service, Portland, Oregon, United States, 97204
Position Title
Client Facilitator - Temporary
Location 919 NE 19th Ave, Ste 200, Portland, OR 97232
General Description This is a temporary, limited duration position, working from approximately January 15, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-32 hours per week and requires availability on Wednesday through Sunday 8:30 am – 5:00 pm and Monday 11:30 pm – 8:00 am. This position does not offer benefits.
Values
We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
Essential Duties and Responsibilities
Provide a welcoming environment to clients as they enter the tax site.
Perform initial client screening to determine if client is ready and qualifies for MFS Cash Oregon services.
Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions.
Assist clients through the intake process and setting up appointments.
Answer phone calls and return calls to clients.
Provide resource and referral information to related services and provide any available literature to clients.
Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records.
Provide data entry support as directed.
Ensure waiting area and tax floor are organized, well-stocked, efficient and orderly.
Assist in managing the work flow on the tax floor.
All positions might be expected to staff and support other tax sites when needed.
Knowledge, Skills, and Abilities Required
Excellent customer service skills and experience working with diverse populations in a high stress environment.
Works effectively within a team-dependent environment.
Ability to manage multiple projects simultaneously.
Demonstrates flexibility to adapt to changing priorities and responsibilities.
Excellent time management, prioritization and organizational skills.
Ability to work all scheduled hours and maintain availability through the duration of the assignment.
Successful knowledge of and competency to operate a personal computer and utilization of the internet.
Competency in using Microsoft Office and Google Suite.
Ability to work with scheduling software.
Education and Experience Requirements
High School diploma, GED or equivalent related experience.
Customer service and/or reception experience.
Ability to communicate in Spanish in addition to English is highly preferred.
Other Requirements Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
All employees and volunteers must complete a criminal background check which includes a fingerprint background check.
EEO Statement Metropolitan Family Service is an Equal Opportunity Employer. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions.
Work Environment Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.
Application Instructions You may apply using our online application system http://www.metfamily.org/employment. If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste 200, Portland, OR 97232. Please note the position title for which you are submitting your resume.
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Location 919 NE 19th Ave, Ste 200, Portland, OR 97232
General Description This is a temporary, limited duration position, working from approximately January 15, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-32 hours per week and requires availability on Wednesday through Sunday 8:30 am – 5:00 pm and Monday 11:30 pm – 8:00 am. This position does not offer benefits.
Values
We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.
Essential Duties and Responsibilities
Provide a welcoming environment to clients as they enter the tax site.
Perform initial client screening to determine if client is ready and qualifies for MFS Cash Oregon services.
Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions.
Assist clients through the intake process and setting up appointments.
Answer phone calls and return calls to clients.
Provide resource and referral information to related services and provide any available literature to clients.
Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records.
Provide data entry support as directed.
Ensure waiting area and tax floor are organized, well-stocked, efficient and orderly.
Assist in managing the work flow on the tax floor.
All positions might be expected to staff and support other tax sites when needed.
Knowledge, Skills, and Abilities Required
Excellent customer service skills and experience working with diverse populations in a high stress environment.
Works effectively within a team-dependent environment.
Ability to manage multiple projects simultaneously.
Demonstrates flexibility to adapt to changing priorities and responsibilities.
Excellent time management, prioritization and organizational skills.
Ability to work all scheduled hours and maintain availability through the duration of the assignment.
Successful knowledge of and competency to operate a personal computer and utilization of the internet.
Competency in using Microsoft Office and Google Suite.
Ability to work with scheduling software.
Education and Experience Requirements
High School diploma, GED or equivalent related experience.
Customer service and/or reception experience.
Ability to communicate in Spanish in addition to English is highly preferred.
Other Requirements Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
All employees and volunteers must complete a criminal background check which includes a fingerprint background check.
EEO Statement Metropolitan Family Service is an Equal Opportunity Employer. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions.
Work Environment Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.
Application Instructions You may apply using our online application system http://www.metfamily.org/employment. If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste 200, Portland, OR 97232. Please note the position title for which you are submitting your resume.
#J-18808-Ljbffr