Japanese Restaurant Floor Manager (w/m)

Head office : 828-850 Madison Avenue New York The Floor Manager is responsible for overseeing Front of House restaurant operations for the Sushi restaurant, providing a level of service that exceeds guest expectations, and ensuring all staff work together as an effective team to deliver exceptional hospitality. Service & Hospitality Ensures exceptional service standards and Member satisfaction across all dining rooms within the Club through collaboration with all departments. Promotes a team culture and passion for hospitality, food and beverage. Sets an example for impeccable service, maintaining the ability to step into any role in the restaurant in the absence of staff or during moments of high volume. Responsible for maintaining service training materials, working collaboratively with the Director of Restaurants to ensure service standards are communicated and upheld with excellence. Enhances the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member/guest. Responds swiftly to address employee or Member/guest conflicts and complaints through Company’s complaint handling procedure. Operations Manages all aspects of service on a daily basis, in a truly hands-on fashion: Accountable for ensuring all aspects of the dining room are in excellent condition: lighting, temperature, bathrooms, cleanliness, seating arrangements, table settings, and ‘mise en place’; reports repair / maintenance issues in a timely manner. Responsible for ensuring that all opening duties, server checkouts, and closing duties are performed daily to standards. Leads pre-shift meetings in collaboration with Culinary and Beverage/Wine leadership to communicate operational/service changes; introducing new menu items and conduct product and service trainings. Directs dining room service, controlling the greeting and seating of guests; order-taking and service. Maintains the safety and security of all employees, Members/guests and company assets, including compliance with health, safety, sanitation and workforce / labor regulations and procedures. Works with the Head Chef/Sous Chef to create menu description and training materials, and in ensure that food service/quality meets Company standards. Monitors food and beverage quality to maintain excellence. Responsible for overall professional appearance of front of house staff Performs other work-related duties as assigned Leadership Promotes an exceptional team spirit, building good morale and trust among the team through hands-on leadership. Ensures that all team members are knowledgeable about Company history, food and beverage products, steps of service, and safety protocols. Manages team training calendar and records; conducts trainings, including new hire service training and ongoing service/product training for existing employees. Responsible for managing performance of team members by providing continuous feedback (recognition, coaching or documenting infractions when necessary). Maintains a strong understanding of company background, core values and philosophy. Profil

Minimum Qualifications (education, Experience, Skills) Proven experience working in a fine dining restaurant or hotel environment. Previous management experience required, preferably in a New York City hotel or restaurant environment. Restaurant Management Certification or college degree in a related field, preferred. Proficiency in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs. Current NYC Food Protection Certificate. Willingness to maintain a clean, healthy, and safe working environment. Ability to work independently, with minimal supervision. Ability to work flexible hours, including evenings, weekends, and holidays, as needed. PHYSICAL DEMANDS AND WORK ENVIRONMENT Ability to be flexible with job demands and open-minded when being asked to complete tasks. Ability to operate and use all equipment necessary to run the restaurant. Ability to operate with grace under pressure. Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds. Ability to work varied hours/days as business dictates. Ability to stand for up to 8-10 hours a day. Company description

Welcome to Maxime’s, the latest creation from renowned club owner and entrepreneur Robin Birley, the visionary behind London’s prestigious private members’ clubs, 5 Hertford Street and Oswald’s. Join the team at Maxime’s, where timeless elegance meets the vibrant energy of New York City. Set to open in early 2025 on Madison Avenue, New York, Maxime’s will continue the Birley tradition of excellence, offering members and their guests unparalleled experiences in a setting of comfort, discretion, and sophistication. The Maxime’s Experience: Maxime’s embodies the essence of a private house, where members are cared for with the utmost professionalism, warmth, and personality. From an exquisite culinary offering to an extraordinary wine selection, every detail is designed to celebrate outstanding hospitality. Be part of an exclusive opening that combines the legacy of London’s finest clubs with the dynamic allure of New York City. Work in a team that values humility, personality, and passion for creating unforgettable experiences. Quality of life: Consistent schedules with a great work life balance Comprehensive benefits (free on-duty meals, medical, dental, vision, life insurance), wellness perks, retail and activity discounts, and a retirement savings plan. Thrive in an environment that celebrates elegance, attention to detail, and world-class service standards. Your role at Maxime’s: Whether you’re crafting unforgettable moments in our dining rooms, elevating our wine and food offerings, or supporting operations behind the scenes, your contribution will be integral to our mission of excellence. Step into the world of Maxime’s and join a team dedicated to redefining hospitality in the heart of Manhattan. Be part of something truly extraordinary from the very beginning. Apply to offer Japanese Restaurant Floor Manager (w/m)

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