The Bay Club Company
Part Time Sports Desk Attendant
The Bay Club Company, Redmond, Washington, United States, 98052
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Part Time Sports Desk Attendant
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The Bay Club Company The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. PRIMARY JOB FUNCTIONS
Customer Service: Greet members and guests upon arrival to the Club; Check members in by verifying their membership; Ensure all guests fully complete a Guest Registration Waiver and pay any applicable Guest fees; Book appointments, program, and class reservations for members and guests; Provide information regarding Club programming and facilities; Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business; Represent the club in a professional manner through image, dress, communication, and immediate follow through and response; Provide membership sales team with guest/prospect lead contact information. Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties, as required; Answer and transfer phone calls. Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register, process payments through cash or credit card handling and/or member account charges; Café opening and/or closing duties, as required; Maintain a clean, safe work environment according to State and Local food safety standards; State Food Handler Certification; Responsible Beverage Service (RBS) state certification (if serving alcohol). Pool Deck Oversight (if applicable): Greet members and guests upon arrival to the Pool Area; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks from designated outlets; provide support to kitchen, set up and breakdown of event space, and clean-up; Offer seating, provide tours of pool deck amenities, and communicate and book appointments for programs and events; Provide information regarding Club programming and facilities updates; Assist with maintaining refreshment stations and towels as needed. Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in by verifying their membership; Audit cars parked in garage when necessary; Perform opening and/or closing duties, as required. Cleanliness: Maintain cleanliness and stock levels throughout the Club (Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas); Detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and lights, vacuuming carpets, mopping floors, and drying wet areas; Restock vanity supplies and replenish inventory and janitorial products; Maintain a clean, safe work environment; Assist with laundry functions including collecting, washing, drying, and folding towels. Communication and Relationships: Communicate timely and follow up as appropriate; Actively participate in required events, programs, meetings, and trainings. OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. QUALIFICATIONS
MINIMUM QUALIFICATIONS
At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable). Professional, friendly manner and excellent customer service attitude and abilities. Strong verbal communication and conflict resolution skills. Enthusiastic, responsible, and dependable team player. Self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills. Well organized and detail oriented. CPR certified. SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company policies. Written and Oral Comprehension and Expression — Ability to read, understand, and communicate information effectively. Computer — Ability to utilize club software programs and email software (e.g., Microsoft Outlook). EXPERIENCE & EDUCATION
Experience in hospitality or related service position preferred. State certifications (Food Handler, RBS if serving alcohol) as applicable. Professional, friendly demeanor and excellent customer service attitude and abilities. Strong verbal communication and conflict resolution skills. Self-motivated, proactive, and dependable team player. Well organized and detail oriented. WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Regular standing for extended periods; use of hands, reach with arms; speaking and hearing. Occasional walking, stooping, kneeling, crouching, or crawling. Lift and/or move up to 50 pounds. Vision requirements as described. Moderate noise level in the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS
Club Membership Competitive Compensation Discounts on club services and amenities Continuing Education Community Involvement Paid Time off* Health Insurance* *Offered to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week. ADDITIONAL EMPLOYMENT DETAILS
Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industries: Hospitality EEO Statement: The Bay Club Company provides equal employment opportunities without regard to race or other protected characteristics and complies with applicable laws. This job description is not an exhaustive list of duties and may be revised at management’s discretion.
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Part Time Sports Desk Attendant
role at
The Bay Club Company The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. PRIMARY JOB FUNCTIONS
Customer Service: Greet members and guests upon arrival to the Club; Check members in by verifying their membership; Ensure all guests fully complete a Guest Registration Waiver and pay any applicable Guest fees; Book appointments, program, and class reservations for members and guests; Provide information regarding Club programming and facilities; Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business; Represent the club in a professional manner through image, dress, communication, and immediate follow through and response; Provide membership sales team with guest/prospect lead contact information. Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties, as required; Answer and transfer phone calls. Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register, process payments through cash or credit card handling and/or member account charges; Café opening and/or closing duties, as required; Maintain a clean, safe work environment according to State and Local food safety standards; State Food Handler Certification; Responsible Beverage Service (RBS) state certification (if serving alcohol). Pool Deck Oversight (if applicable): Greet members and guests upon arrival to the Pool Area; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks from designated outlets; provide support to kitchen, set up and breakdown of event space, and clean-up; Offer seating, provide tours of pool deck amenities, and communicate and book appointments for programs and events; Provide information regarding Club programming and facilities updates; Assist with maintaining refreshment stations and towels as needed. Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in by verifying their membership; Audit cars parked in garage when necessary; Perform opening and/or closing duties, as required. Cleanliness: Maintain cleanliness and stock levels throughout the Club (Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas); Detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and lights, vacuuming carpets, mopping floors, and drying wet areas; Restock vanity supplies and replenish inventory and janitorial products; Maintain a clean, safe work environment; Assist with laundry functions including collecting, washing, drying, and folding towels. Communication and Relationships: Communicate timely and follow up as appropriate; Actively participate in required events, programs, meetings, and trainings. OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. QUALIFICATIONS
MINIMUM QUALIFICATIONS
At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable). Professional, friendly manner and excellent customer service attitude and abilities. Strong verbal communication and conflict resolution skills. Enthusiastic, responsible, and dependable team player. Self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills. Well organized and detail oriented. CPR certified. SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company policies. Written and Oral Comprehension and Expression — Ability to read, understand, and communicate information effectively. Computer — Ability to utilize club software programs and email software (e.g., Microsoft Outlook). EXPERIENCE & EDUCATION
Experience in hospitality or related service position preferred. State certifications (Food Handler, RBS if serving alcohol) as applicable. Professional, friendly demeanor and excellent customer service attitude and abilities. Strong verbal communication and conflict resolution skills. Self-motivated, proactive, and dependable team player. Well organized and detail oriented. WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Regular standing for extended periods; use of hands, reach with arms; speaking and hearing. Occasional walking, stooping, kneeling, crouching, or crawling. Lift and/or move up to 50 pounds. Vision requirements as described. Moderate noise level in the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS
Club Membership Competitive Compensation Discounts on club services and amenities Continuing Education Community Involvement Paid Time off* Health Insurance* *Offered to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week. ADDITIONAL EMPLOYMENT DETAILS
Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industries: Hospitality EEO Statement: The Bay Club Company provides equal employment opportunities without regard to race or other protected characteristics and complies with applicable laws. This job description is not an exhaustive list of duties and may be revised at management’s discretion.
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