The Bay Club Company
Overview
Join to apply for the
Operations Associate
role at
The Bay Club Company . The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
Primary Job Functions Customer Service
Greet members and guests upon arrival to the Club.
Check members in by verifying their membership.
Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
Book appointments, program, and class reservations for members and guests.
Provide information regarding Club programming and facilities.
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
Provide membership sales team with guest/prospect lead contact information.
Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties; Answer and transfer phone calls.
Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register and process payments; Café opening and/or closing duties; Maintain a clean, safe work environment; State Food Handler Certification; Responsible Beverage Service (RBS) state certification (if serving alcohol).
Pool Deck Oversight (if applicable): Greet members and guests; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks; provide seating and tours of pool deck amenities; Communicate and book appointments for programs and events; Maintain refreshment stations; Provide towels as needed.
Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in; Audit cars parked in garage; Perform opening and/or closing duties.
Cleanliness: Maintain cleanliness and stock levels throughout the Club; detail cleaning and preventive maintenance; restock vanity supplies; maintain a clean, safe work environment; assist with laundry functions.
Communication and Relationships: Communicate timely and follow up; actively participate in required events, programs, meetings, and trainings.
Other job functions include flexibility in work schedule, as the job may require day and evening shifts, weekends, and holidays.
Qualifications MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company polices.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
Computer — Ability to utilize club software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
At least one year experience in the hospitality industry or related service position preferred.
Food Safety certified (if applicable).
Professional, friendly manner and excellent customer service attitude and abilities.
Strong verbal communication and conflict resolution skills.
Enthusiastic, responsible, and dependable team player.
Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
Well organized and detail oriented.
CPR certified.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. The noise level is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other EEO Statement
An Equal Opportunity Employer. The Bay Club Company provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender, age, disability, or any other protected status as defined by applicable law.
Compensation Estimated Base Pay Range: $18.20 - $25.00 / hour
Benefits Club Membership; Competitive Compensation; Discounts on club services and amenities; Continuing Education; Community Involvement; Paid Time off; Health Insurance. Offe red to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week.
Additional
County Ordinances: LA County Fair Chance Ordinance and California Fair Chance Act apply.
Location and date notes are omitted to maintain focus on current job responsibilities and qualifications.
#J-18808-Ljbffr
Join to apply for the
Operations Associate
role at
The Bay Club Company . The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
Primary Job Functions Customer Service
Greet members and guests upon arrival to the Club.
Check members in by verifying their membership.
Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
Book appointments, program, and class reservations for members and guests.
Provide information regarding Club programming and facilities.
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
Provide membership sales team with guest/prospect lead contact information.
Reception Desk Oversight (if applicable): Operate cash register; Process payments; Manage/handle cash and balance cash drawer each shift; Perform opening and/or closing duties; Answer and transfer phone calls.
Café Oversight (if applicable): Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register and process payments; Café opening and/or closing duties; Maintain a clean, safe work environment; State Food Handler Certification; Responsible Beverage Service (RBS) state certification (if serving alcohol).
Pool Deck Oversight (if applicable): Greet members and guests; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks; provide seating and tours of pool deck amenities; Communicate and book appointments for programs and events; Maintain refreshment stations; Provide towels as needed.
Parking Garage Oversight (if applicable): Warmly greet each member; Check members and guests in; Audit cars parked in garage; Perform opening and/or closing duties.
Cleanliness: Maintain cleanliness and stock levels throughout the Club; detail cleaning and preventive maintenance; restock vanity supplies; maintain a clean, safe work environment; assist with laundry functions.
Communication and Relationships: Communicate timely and follow up; actively participate in required events, programs, meetings, and trainings.
Other job functions include flexibility in work schedule, as the job may require day and evening shifts, weekends, and holidays.
Qualifications MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company polices.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
Computer — Ability to utilize club software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
At least one year experience in the hospitality industry or related service position preferred.
Food Safety certified (if applicable).
Professional, friendly manner and excellent customer service attitude and abilities.
Strong verbal communication and conflict resolution skills.
Enthusiastic, responsible, and dependable team player.
Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
Well organized and detail oriented.
CPR certified.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. The noise level is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other EEO Statement
An Equal Opportunity Employer. The Bay Club Company provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender, age, disability, or any other protected status as defined by applicable law.
Compensation Estimated Base Pay Range: $18.20 - $25.00 / hour
Benefits Club Membership; Competitive Compensation; Discounts on club services and amenities; Continuing Education; Community Involvement; Paid Time off; Health Insurance. Offe red to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week.
Additional
County Ordinances: LA County Fair Chance Ordinance and California Fair Chance Act apply.
Location and date notes are omitted to maintain focus on current job responsibilities and qualifications.
#J-18808-Ljbffr