Blink Health
Training Facilitator (Chesterfield)
Blink Health, Chesterfield, Missouri, United States, 63005
Overview
Blink Health is a healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We are scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this centralized platform. With BlinkRx, patients won’t face affordability issues at the pharmacy, or delays due to forms or stock problems. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Our
Patient Services
team is at the forefront of the company mission to deliver affordable prices and the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores. What You’ll Do
Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners Maintain training records and prepare reports on training activities and outcomes Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation Circulate content updates in a digestible and impactful manner, in collaboration with management and team Partner closely with all training peers and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration Remain knowledgeable about our product offerings to ensure you are a constant resource Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery What You’ll Need
Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus Proactive work ethic, constantly pushing themselves to learn Comfortable working in ambiguous, fast paced environments Ability to build low complexity training activities, develop protocols, and edit content Interest in Learning & Development Technical aptitude and ability to learn complex new tools Strong feedback and coaching skills Knowledge of the healthcare or pharmaceutical industry is a plus Located in Chesterfield, Missouri Why Join Us
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are the fastest growing healthcare company in the country and drive that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are relentlessly learning, constantly curious, and aggressively collaborative across functions to invent new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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Blink Health is a healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We are scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this centralized platform. With BlinkRx, patients won’t face affordability issues at the pharmacy, or delays due to forms or stock problems. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Our
Patient Services
team is at the forefront of the company mission to deliver affordable prices and the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores. What You’ll Do
Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners Maintain training records and prepare reports on training activities and outcomes Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation Circulate content updates in a digestible and impactful manner, in collaboration with management and team Partner closely with all training peers and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration Remain knowledgeable about our product offerings to ensure you are a constant resource Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery What You’ll Need
Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus Proactive work ethic, constantly pushing themselves to learn Comfortable working in ambiguous, fast paced environments Ability to build low complexity training activities, develop protocols, and edit content Interest in Learning & Development Technical aptitude and ability to learn complex new tools Strong feedback and coaching skills Knowledge of the healthcare or pharmaceutical industry is a plus Located in Chesterfield, Missouri Why Join Us
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are the fastest growing healthcare company in the country and drive that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are relentlessly learning, constantly curious, and aggressively collaborative across functions to invent new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
#J-18808-Ljbffr