T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Houston, Texas, United States, 77246
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leveraging digital self-serve tools during customer interactions and the onboarding process, identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and manage kiosk keys and assets; report lost keys or assets to management. Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred. Required Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be part of the store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together. A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. This includes paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, please visit the website www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, the Un-carrier doesn’t have a corporate ladder – it’s like a jungle gym of possibilities. We love helping our employees grow in their careers, because that shared drive to aim high drives our business and culture forward. By applying for this opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leveraging digital self-serve tools during customer interactions and the onboarding process, identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and manage kiosk keys and assets; report lost keys or assets to management. Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred. Required Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be part of the store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together. A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. This includes paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, please visit the website www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, the Un-carrier doesn’t have a corporate ladder – it’s like a jungle gym of possibilities. We love helping our employees grow in their careers, because that shared drive to aim high drives our business and culture forward. By applying for this opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
#J-18808-Ljbffr