T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store - Retail Sales
T-MOBILE USA, Inc., Moore, Oklahoma, United States
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as part of the role.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Preferred)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel & Compliance
Travel : Travel Required (Yes/No): No
DOT Regulated : DOT Regulated Position (Yes/No): No
Safety Sensitive Position : Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For benefits details, visit the T-Mobile benefits page (no external links included here).
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder—it's more like a jungle gym of possibilities. We growth-forward in helping employees grow in their careers. By applying for this opportunity, you're living our values while investing in your career growth. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status or characteristic protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as part of the role.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Preferred)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel & Compliance
Travel : Travel Required (Yes/No): No
DOT Regulated : DOT Regulated Position (Yes/No): No
Safety Sensitive Position : Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For benefits details, visit the T-Mobile benefits page (no external links included here).
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder—it's more like a jungle gym of possibilities. We growth-forward in helping employees grow in their careers. By applying for this opportunity, you're living our values while investing in your career growth. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status or characteristic protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
#J-18808-Ljbffr