Midwestern University
Patient Account Representative- IL- Clinic Finance
Midwestern University, Downers Grove, Illinois, United States, 60516
Overview
The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic. Responsibilities
Greet and direct patients and visitors Perform registration/check-in processes, including data entry activities, providing patients with information and intake forms, and obtaining necessary signatures Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balancing the cash drawer Answer phones, schedule appointments, take messages, route calls to departments, and answer general inquiries Schedule appointments accurately and complete pre-registration processes including insurance verification and identification of POS collection amounts Make appointments from calls and manage work queues Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics Coordinate multiple appointments Provide positive patient interactions when speaking with patients, care providers, and others on the phone and in person Provide instructions prior to appointment as directed by the service department Provide directions/maps and parking instructions Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information Verify insurance eligibility and benefits when necessary Update demographics when patient information changes Request and enter referral information when necessary Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling when appropriate Follow state and federal regulations related to healthcare Other duties may be assigned Qualifications
High school diploma or GED and a minimum of 2 years’ experience in a healthcare setting; dental experience is highly desirable Strong customer service focus, ability to work in a team, maintain a professional demeanor, and be detail-oriented MS Office proficiency (Word, Excel, Outlook) and ability to learn the medical/dental practice management system Ability to work in a constant state of alertness and maintain regular, predictable in-person attendance; reasonable accommodations may be made Ability to interact with the public and internal customers effectively and develop positive rapport Work Environment and Equal Opportunity
Midwestern University is an Equal Opportunity/Affirmative Action employer. We comply with applicable federal, state, and local laws and regulations and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, pregnancy, gender identity or expression, sexual orientation, marital status, age, disability, citizenship, or service in the uniformed services. We also comply with applicable smoke-free laws in Illinois and Arizona. Note: This description may include references to benefits and other information; only legally required statements are retained here.
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The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic. Responsibilities
Greet and direct patients and visitors Perform registration/check-in processes, including data entry activities, providing patients with information and intake forms, and obtaining necessary signatures Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balancing the cash drawer Answer phones, schedule appointments, take messages, route calls to departments, and answer general inquiries Schedule appointments accurately and complete pre-registration processes including insurance verification and identification of POS collection amounts Make appointments from calls and manage work queues Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics Coordinate multiple appointments Provide positive patient interactions when speaking with patients, care providers, and others on the phone and in person Provide instructions prior to appointment as directed by the service department Provide directions/maps and parking instructions Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information Verify insurance eligibility and benefits when necessary Update demographics when patient information changes Request and enter referral information when necessary Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling when appropriate Follow state and federal regulations related to healthcare Other duties may be assigned Qualifications
High school diploma or GED and a minimum of 2 years’ experience in a healthcare setting; dental experience is highly desirable Strong customer service focus, ability to work in a team, maintain a professional demeanor, and be detail-oriented MS Office proficiency (Word, Excel, Outlook) and ability to learn the medical/dental practice management system Ability to work in a constant state of alertness and maintain regular, predictable in-person attendance; reasonable accommodations may be made Ability to interact with the public and internal customers effectively and develop positive rapport Work Environment and Equal Opportunity
Midwestern University is an Equal Opportunity/Affirmative Action employer. We comply with applicable federal, state, and local laws and regulations and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, pregnancy, gender identity or expression, sexual orientation, marital status, age, disability, citizenship, or service in the uniformed services. We also comply with applicable smoke-free laws in Illinois and Arizona. Note: This description may include references to benefits and other information; only legally required statements are retained here.
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