H&M
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented You should also enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and inclusive company culture We pride ourselves on being a values-driven organization guided by our 7 unique values You'll have access to our Colleague Resource Groups (CRGs) for community and networking We are an inclusive company where you're encouraged to be yourself at work You will have access to a large global talent community and opportunities for growth We offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off You'll be able to express your personal style with employee discount across brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.50 per hour Notes
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional and not an automated decision-making tool. If you have difficulties with the assessment, you may request an alternative method of assessment. We collect information as described in our Applicant Privacy Notice and Cookie Notice. We retain this information for 3 years in your applicant file.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented You should also enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and inclusive company culture We pride ourselves on being a values-driven organization guided by our 7 unique values You'll have access to our Colleague Resource Groups (CRGs) for community and networking We are an inclusive company where you're encouraged to be yourself at work You will have access to a large global talent community and opportunities for growth We offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off You'll be able to express your personal style with employee discount across brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.50 per hour Notes
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional and not an automated decision-making tool. If you have difficulties with the assessment, you may request an alternative method of assessment. We collect information as described in our Applicant Privacy Notice and Cookie Notice. We retain this information for 3 years in your applicant file.
#J-18808-Ljbffr