H&M
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H&M Sales Advisor-Seasonal
role at
H&M
About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop and support each other
Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities
Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization
You will have access to a large global talent community
We believe in supporting your overall wellbeing and offer comprehensive benefits
You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits We offer employees a staff discount card usable on all H&M Group brands and inclusive global benefits. Further details available upon request.
Inclusion & Diversity H&M is dedicated to creating inclusive, diverse, and equitable workplaces.
Company Description H&M is a fashion brand offering the latest styles and inspiration, focusing on quality and sustainability.
#J-18808-Ljbffr
H&M Sales Advisor-Seasonal
role at
H&M
About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop and support each other
Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities
Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization
You will have access to a large global talent community
We believe in supporting your overall wellbeing and offer comprehensive benefits
You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits We offer employees a staff discount card usable on all H&M Group brands and inclusive global benefits. Further details available upon request.
Inclusion & Diversity H&M is dedicated to creating inclusive, diverse, and equitable workplaces.
Company Description H&M is a fashion brand offering the latest styles and inspiration, focusing on quality and sustainability.
#J-18808-Ljbffr