T-Mobile
Mobile Associate, Store-in-Store - Retail Sales
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Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.
Completes training on the in-store experience, new skills, products and processes. Reviews personal results, current promotions, and updates to be customer-ready at all times. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, secure assets, and report lost keys or assets to the manager.
Customer-obsessed: passionate, friendly, and engaging with customers. Builds rapport, trust, and loyalty with every interaction. Committed to providing exceptional service and exceeding customer expectations. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Balances customer experience and performance goals.
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, serving customers and resolving issues.
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, employees are eligible for on-the-job training and training pay. Upon promotion to the Mobile Expert role, an annualized incentive target of $18,000/year becomes available. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.
Benefits Full-time and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary insurance options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, see the benefits information at www.t-mobilebenefits.com.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated.
Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for a position and cannot respond to non-accommodation related requests.
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Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.
Completes training on the in-store experience, new skills, products and processes. Reviews personal results, current promotions, and updates to be customer-ready at all times. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, secure assets, and report lost keys or assets to the manager.
Customer-obsessed: passionate, friendly, and engaging with customers. Builds rapport, trust, and loyalty with every interaction. Committed to providing exceptional service and exceeding customer expectations. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Balances customer experience and performance goals.
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, serving customers and resolving issues.
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, employees are eligible for on-the-job training and training pay. Upon promotion to the Mobile Expert role, an annualized incentive target of $18,000/year becomes available. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.
Benefits Full-time and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary insurance options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, see the benefits information at www.t-mobilebenefits.com.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated.
Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for a position and cannot respond to non-accommodation related requests.
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