T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Completes training on the in-store experience, new skills, products, processes, systems, and reference resources. Reviews personal results, current promotions, and updates on the Hub to remain Customer Ready. Partners with nearby store locations to properly onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, secure assets, and report lost keys or assets to management.
Customer-obsessed: are passionate, friendly, and engaging with customers. Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty. Provides exceptional service and aims to exceed expectations. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the ability to balance customer experience and performance goals (Required).
Team Building: Willingness to work with peers and leaders, share best practices, and serve customers while resolving issues (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, annual incentive target is $18,000/year (varies based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance and coaching, disability and life insurance options, voluntary AD&D and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter programs. For details, check the benefits page at t-mobilebenefits.com.
Company Information Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. Reasonable accommodation requests can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Completes training on the in-store experience, new skills, products, processes, systems, and reference resources. Reviews personal results, current promotions, and updates on the Hub to remain Customer Ready. Partners with nearby store locations to properly onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, secure assets, and report lost keys or assets to management.
Customer-obsessed: are passionate, friendly, and engaging with customers. Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty. Provides exceptional service and aims to exceed expectations. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the ability to balance customer experience and performance goals (Required).
Team Building: Willingness to work with peers and leaders, share best practices, and serve customers while resolving issues (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, annual incentive target is $18,000/year (varies based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance and coaching, disability and life insurance options, voluntary AD&D and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter programs. For details, check the benefits page at t-mobilebenefits.com.
Company Information Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. Reasonable accommodation requests can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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