Caesars Entertainment
Supervisor Casino Games- Part Time (Caesars Atlantic City)
Caesars Entertainment, Brooklyn, New York, United States, 08400
ESSENTIAL FUNCTIONS:
Inspires others with clear direction by demonstrating high commitment and energy. Consistently provides superior customer service and acts as a positive role model. Focuses on guest interactions, continuously improving service through feedback and data analysis. Communicates service issues and team plans effectively, involving all members in service improvements. Addresses service breakdowns promptly and ensures guest satisfaction. Keeps the team informed of property promotions and events. Develops skilled employees, sets measurable service standards, and holds staff accountable. Clearly communicates company expectations, policies, and goals. Manages employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to enhance the workplace, recognizes performance, and maintains accurate employee records. Takes responsibility for fostering a positive atmosphere. Oversees assigned area operations, ensuring compliance with regulations, controls, and policies. Verifies proper procedures by dealers, monitors game activity, and resolves disputes. Ensures proper issuance of credit and motivates dealers to deliver excellent customer service while adhering to procedures and maintaining game pace. Responsible for customer service objectives. EDUCATION/SKILLS/EXPERIENCE:
Knowledge of casino rules, procedures, and regulations relevant to the game(s). Supervisory, communication, and organizational skills. Experience with dealing in the game(s) in the assigned area. DISCLAIMER:
This is not an exhaustive list of responsibilities, skills, duties, or conditions related to the job. Management reserves the right to revise duties or assign new tasks as circumstances change (e.g., emergencies, personnel changes, workload, technical developments). Compensation:
$28.1250 per hour
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Inspires others with clear direction by demonstrating high commitment and energy. Consistently provides superior customer service and acts as a positive role model. Focuses on guest interactions, continuously improving service through feedback and data analysis. Communicates service issues and team plans effectively, involving all members in service improvements. Addresses service breakdowns promptly and ensures guest satisfaction. Keeps the team informed of property promotions and events. Develops skilled employees, sets measurable service standards, and holds staff accountable. Clearly communicates company expectations, policies, and goals. Manages employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to enhance the workplace, recognizes performance, and maintains accurate employee records. Takes responsibility for fostering a positive atmosphere. Oversees assigned area operations, ensuring compliance with regulations, controls, and policies. Verifies proper procedures by dealers, monitors game activity, and resolves disputes. Ensures proper issuance of credit and motivates dealers to deliver excellent customer service while adhering to procedures and maintaining game pace. Responsible for customer service objectives. EDUCATION/SKILLS/EXPERIENCE:
Knowledge of casino rules, procedures, and regulations relevant to the game(s). Supervisory, communication, and organizational skills. Experience with dealing in the game(s) in the assigned area. DISCLAIMER:
This is not an exhaustive list of responsibilities, skills, duties, or conditions related to the job. Management reserves the right to revise duties or assign new tasks as circumstances change (e.g., emergencies, personnel changes, workload, technical developments). Compensation:
$28.1250 per hour
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