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Children's Mercy

Administrative Assistant III

Children's Mercy, Kansas City, Missouri, United States, 64101

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Administrative Assistant III

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Children's Mercy

Overview Developmental and Behavioral Health Services at Children’s Mercy cares for children and teens who need extra support with developmental, psychiatric, or psychological concerns. We understand that a child’s mental, emotional, and behavioral health is an integral part of their well-being. Each patient is paired with a personalized care team of developmental pediatricians, psychologists, and/or psychiatrists who to provide medical evaluation and specialty care for children with developmental disorders such as autism and intellectual disability, manage medication and other treatments for symptoms such as impulsivity, inattention, anxiety and agitation and mental health conditions such as ADHD, depression, anxiety, mood disorders, Tourette’s and eating disorders.

Administrative Assistants for Developmental and Behavioral Health Services are responsible for gathering necessary patient information to ensure referrals are processed properly to receive high quality, efficient care. As well as maintaining community resources and service waitlist databases. The Intake Administrative Assistant will triage and respond to communication from referring providers and patients and families.

Provides general administrative support to various roles within the department including composing and typing routine correspondence and/or reports, completing administrative projects such as creating and updating databases, communicating with parents regarding seeking care within the division, scheduling appointments for patients within the division, checking insurance to ensure proper coverage for services, coordinating travel arrangements, records and transcribes assigned committee meeting minutes, aids in preparing various materials for meetings, and scheduling/coordinating meetings.

Qualified Spanish speaking Candidates are strongly urged to apply!

Responsibilities

Assists patients and families with necessary paperwork, checking financial forms and other forms for completion and verification.

Speak directly with patients and families, when necessary, in a calm and professional manner.

Assists with providing community resources to families when necessary.

Provide updates on status of patient referral or place on service waitlist directly to patient/family.

Collect and enter the information of individuals served into the system in a concise, thorough, and accurate manner.

File and/or scan all documents when needed.

Coordinate movement of referral upon completion to appropriate queue for scheduling.

Maintain current and up to date data concerning community services offered, accepted insurance plans, and any other pertinent information.

Establishes, modifies, and maintains system for tracking the progress of referrals and service waitlist.

Assist with office duties.

Upholds positive interpersonal relations among all team members.

Use initiative and good, sound judgment.

Able to be flexible.

Qualifications

HS diploma or equivalent and 1-2 years experience

Benefits The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn More About Children’s Mercy Benefits.

Starting Pay Our pay ranges are market competitive. The pay range for this job begins at $19.68/hr, but your offer will be determined based on your education and experience.

EEO EEO Employer/Disabled/Vet. Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free. CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Hospitals and Health Care

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